Tesco Shift Leader - Days - Foot of the Walk Express

Tesco; City of Edinburgh; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading retail company in Edinburgh is seeking a Shift Leader to oversee store operations and enhance customer service. You will manage the store team to ensure a clean, well-stocked environment while providing an excellent shopping experience. The role offers flexible hours, ongoing development opportunities, and various competitive benefits.

Benefits

Flexible working

20 days holiday plus personal day

Colleague discounts

Wellbeing resources

Qualifications

• You must be 18 or over to apply.
• Great role model with customer service experience.
• Ability to maintain a positive team atmosphere.

Responsibilities

• Oversee store operations from the shop floor.
• Coordinate the team to deliver store performance.
• Ensure a clean, well-stocked store.

Skills

Customer service

Team leadership

Communication

Adaptability

Decision making

Job description

Overview

Tesco UK • Edinburgh • Permanent • Apply by 24-Oct-2025

Availability Window

Days From time To time Sun 11:00:00 19:30:00 Mon 12:30:00 19:00:00 Tue 13:00:00 22:00:00 Wed 08:00:00 17:00:00 Thu 07:30:00 15:30:00 Fri 14:00:00 18:00:00 Sat 07:00:00 16:00:00

Pay and hours

Shift Leader rate of pay starts from £14.76 per hour; increases to £15.97 per hour for stores inside the M25. Additional payments may apply depending on location. It is Tesco policy to offer new colleagues a minimum of 16 guaranteed hours per week, with opportunities to work down to a minimum of 12 hours if desired.

Role availability and scheduling

The table shows weekly availability windows. We will schedule contracted hours within these times, with 3 weeks notice of shifts. We support flexibility, so if your available times closely match but do not exactly align with advertised times, we would still love to hear from you.

Customers are at the heart of everything we do.

It takes a lot of great people to run one of our stores, and a great Shift Leader to support them all. You will oversee store operations from the shop floor, help customers, and strive to improve service for customers, colleagues and communities every day.

Your responsibilities as a Shift Leader include:

• Work in a fast-paced retail environment with variety
• Take ownership of running duty shifts, coordinating the team to deliver a clean, well-stocked store that exceeds customer expectations
• Be available to customers, listening to their needs and helping them leave with what they came for
• Look for ways to improve service, including coaching colleagues and giving feedback
• Guide and support colleagues in-store, ensuring a safe place to work and shop
• Maintain understanding of store performance and assist managers in delivering actions to improve operations
• Lead from the front and set a positive example

Note: You must be 18 or over to apply.

What is in it for you

• Variety in every day; flexible hours and shift patterns to suit your lifestyle
• Commitment to development with ongoing learning opportunities and access to training
• Inclusive environment where everyone's welcome
• Your voice matters; Tesco welcomes ideas and opinions
• Wellbeing support and resources
• Competitive benefits including life cover, pension with employer contribution, discounts, and more
• Uniform provided and policies to support life moments
• Colleague networks and accessibility for recruitment

Benefits examples include:

• Holiday starting at 20 days plus personal day rising to 22 after 12 months (plus Bank holidays)
• Flexible working from day one
• Colleague Clubcard benefits and family card
• Wellbeing resources and support
• Life cover and pension with matching contributions
• Various optional benefits and schemes
• Uniform provided
• Access to colleague networks
• Further information available about benefits

You will be responsible for

• Coordinating the store team to deliver an easy, fuss-free shopping experience for customers
• Supporting colleagues to meet daily priorities and take regular breaks
• Opening and closing the store and completing duty cover, ensuring safety
• Being the go-to person for day-to-day queries in the absence of a manager
• Keeping the store clean, tidy and well-presented
• Supporting managers with seasonal, community and charity events
• Contributing to a positive, inclusive team atmosphere
• Providing excellent customer service by listening to customers and putting them first
• Keeping the team informed on communications and updates
• Staying knowledgeable about store performance and looking for improvements
• Coordinating store improvements and removing obstacles to service
• Following health and safety procedures and ensuring colleagues do the same
• Recognising and celebrating colleagues delivering great service

You will need

• To be a great role model with thoughtful customer service
• To build strong, inclusive relationships and maintain a positive team atmosphere
• Clear communication and information sharing with the team
• Comfort with leading the store in the absence of the Manager
• Good decision making and adaptability to changes
• Motivation to inspire the team to exceed expectations
• Curiosity and a drive to improve service for customers and communities

About us

Our vision is to become every customer's favourite way to shop. Our core purpose is to serve customers, communities and the planet a little better every day, acting as a responsible and sustainable business for all stakeholders.

Diversity, equity and inclusion (DEI) at Tesco means everyone is welcome, and we strive to be inclusive and accessible. We support flexible working and acknowledge different life situations.

We are a Disability Confident Leader and provide an accessible recruitment process. For accessibility information please read the details linked.

Please note: Tesco will recruit individuals who have passed the school leaver's age. The school leavers age and working hour restrictions apply by country and role.

We reserve the right to close roles earlier than the advertised end date if there are many applicants. We will offer feedback to those who attend interviews where applicable.

For more information about us please visit www.tescoplc.com