Tesco Shift Leader - Days - Dundee Hawkhill Express

Tesco; Dundee; On-site; GBP 18,184 - 25,898; Full time

Benefits offered by this job

20 days holiday plus personal day

10% staff discount

Access to wellbeing services

Pension plan with contributions

Uniform provided

Job summary

A leading UK supermarket chain is seeking a Shift Leader in Dundee to coordinate store operations and ensure excellent customer service. Candidates should demonstrate strong leadership capabilities and effective communication skills. This role offers flexible hours and opportunities for career development, alongside a robust benefits package including holidays and employee discounts.

Qualifications

• Great role model providing thoughtful customer service.
• Ability to build relationships and create an inclusive team atmosphere.
• Clear communicator who can keep the team well-informed.

Responsibilities

• Coordinating the store team to deliver a great shopping experience.
• Supporting colleagues with daily priorities.
• Managing store opening and closing procedures.

Skills

Customer Service

Team Leadership

Communication

Decision Making

Flexibility

Job description

Tesco Shift Leader - Days - Dundee Hawkhill Express

Join to apply for the Tesco Shift Leader - Days - Dundee Hawkhill Express role at Tesco

The Shift Leader rate of pay starts from £14.76 an hour; this increases to £15.97 for stores inside the M25. Additional payments may also apply depending on location.

It’s our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you’d like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.

The availability windows show the periods of time in the week we’d like you to be available to work. We will schedule your contracted hours within these times, and you’ll have 3 weeks’ notice of exactly when your shifts will be. We are happy to support flexibility for our colleagues, therefore if the times you are available to work match closely but not exactly to the times we are advertising, we’d still love to hear from you.

Customers are at the heart of everything we do.

It takes a lot of great people to run one of our stores, and it takes a great Shift Leader to support them all and keep things running smoothly. From helping customers to making sure store operations stay on track, being a Shift Leader at Tesco is a truly rewarding role. You’ll face lots of interesting challenges as you oversee the store from the shop floor and strive to make things just that little bit better for customers, colleagues and communities, every day.

• Work in a fast-paced retail environment, with bags of variety
• Take ownership of running duty shifts, coordinating the team to deliver a clean, well-stocked store that exceeds customer expectations
• Be there for customers, listening to them and helping to make sure they leave the store with what they came for
• Look for ways to improve service, including coaching your colleagues and giving feedback to the team
• Guide and support your colleagues in-store, making sure it stays a safe place to work and shop
• Maintain a great understanding of how your store is performing, and assist managers in delivering any actions that help improve the running of the store
• Lead from the front, and set a great example for your colleagues in everything you do

Please note that you need to be 18 or over to apply for this role.

Role responsibilities

• Coordinating the store team to deliver an easy, fuss-free shopping experience for customers
• Supporting your colleagues, ensuring they deliver daily priorities and take regular breaks
• Opening and closing the store, and completing duty cover, ensuring all decisions made are right for everyone’s safety
• Being the go-to person for colleagues in the absence of a manager for day-to-day queries
• Making sure the store is always clean, tidy, and well-presented
• Supporting managers to coordinate seasonal, community and charity events
• Contributing to a great team atmosphere, that is inclusive of everyone
• Providing great customer service, by listening to our customers and putting them first in everything you do
• Keeping the team well-informed and up to speed on any communications, changes, or updates
• Staying knowledgeable about store performance, and looking for ways to improve and simplify operations
• Coordinating store improvements, and removing any obstacles that might be getting in the way of great service
• Following health and safety routines and procedures, and ensuring colleagues do the same
• Recognising and celebrating colleagues within the team who are providing great service

You will need

• To be a great role model, by always giving thoughtful customer service that ensures every customer’s needs are met
• To build strong, long-lasting relationships with colleagues to create a positive and inclusive team atmosphere that encourages everyone to do their best work
• To be a clear communicator, comfortable with using a variety of methods to keep your team well-informed and up to date
• To be comfortable taking the lead, and overseeing the store in the absence of your Manager
• To be a good decision maker, who is flexible in the way you think, and comfortable handling change to ensure everything we do is right for customers and colleagues
• To be motivating, so you can inspire your team to deliver beyond expectations
• To be curious, and always on the lookout for ideas and opportunities to serve our customers, communities, and planet a little better every day

What’s in it for you?

There are a lot of reasons why Tesco is a great place to work. Here are just a few of them.

• There’s bags of variety. As Shift Leader, no two days are the same, and with flexible hours and shift patterns, you can work the hours that suit your lifestyle
• We take your development seriously, so this is a great place to get on in your career. You’ll have ongoing learning opportunities, and access to award-winning training
• It’s an inclusive place where everyone’s welcome. We celebrate the individuality of our colleagues – because they are what makes Tesco, Tesco
• Your voice matters, and we’ll always welcome and listen to your ideas and opinions
• We put your wellbeing first, and support is always available if you need it
• Our colleagues are truly great people, so you can be confident that wherever you work in Tesco, you’ll be in good company

Our benefits include:

• Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
• Request flexible working from day one
• Get 10% off and 15% at pay day weekends - save up to £2,000 a year with your Colleague Clubcard
• Access to free wellbeing services with resources to support mind, body and life
• Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%
• Benefits to suit you, from discounts to cycle to work schemes
• Uniform provided and policies to support you for life’s moments, big and small
• Access to our colleague networks providing a space for colleagues from a range of backgrounds
• Click here to read more about the benefits we have available for our colleagues

About Us

Our vision at Tesco is to become every customer’s favourite way to shop, with the core purpose: “Serving our customers, communities and planet a little better every day.”

Diversity, equity and inclusion (DEI) at Tesco means that whoever you are and whatever your background, you feel represented and can be yourself at work. We are a place where Everyone’s Welcome.

We always welcome chats about flexible working. Some people are at the start of their careers, some want flexibility for life moments, carers, retirement, parenting, etc. Talk to us throughout your application about how we can support.

We are proud to have been accredited Disability Confident Leader and are committed to providing a fully inclusive and accessible recruitment process. For information on accessibility support we can offer, please read here.

Please note

Tesco will only recruit individuals who have passed the school leaver’s age. Over 18 if the role requires working before 6:15 am or after 9:45 pm or in certain areas. Some roles may close earlier than the advertised end date due to high volumes of applicants.

For more information about us please visit www.tescoplc.com

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