Tesco Shift Leader - Days - Cricklade Express

Tesco; Cricklade; On-site; GBP 21,000 - 23,000; Full time

Benefits offered by this job

Holiday 20 days + personal day (22 max

Flexible working from day one

10% Colleague Clubcard discount

Wellbeing services

Life cover 5x pay

Pension with 7.5% employer match

Discounts, shares and cycle-to-work

Uniform provided

Job summary

Tesco is hiring a Shift Lead in the United Kingdom. The role involves leading the store team to deliver an exceptional customer experience, working across all departments, and being the go-to person for daily operational queries.

You will coach colleagues, communicate effectively, and model outstanding service while supporting a culture of inclusivity and continuous improvement. Roles include covering manager absence and adapting to store needs.

Qualifications

• Previous experience in a team lead or management role in a fast-paced retail environment.
• Passion for delivering great service and meeting customer needs.
• Ability to build inclusive, supportive team environments and communicate clearly.

Responsibilities

• Lead the store team to deliver a great customer experience.
• Work across all store areas and assist colleagues with day-to-day queries.
• Build positive, inclusive relationships to help coworkers perform at their best.
• Lead the store in the Manager’s absence with confidence and authority.
• Make balanced, flexible decisions and adapt to change.
• Coach colleagues, give feedback and model excellent service.
• Seek opportunities to serve customers, communities and the planet better every day.

Skills

Team leadership

Customer service

Communication

Job description

Customers are at the centre of everything we do. Working in our stores means variety, teamwork, and plenty of daily challenges. You’ll meet great people, learn new skills, and be part of an inclusive team. Whether you want stability, flexibility, or a chance to grow your career, this role could be a great fit.

Tesco Shift Lead pay starts at £15.59 per hour, rising to £16.86 in stores within the M25. Some locations may offer additional payments. We guarantee a minimum of 16 hours per week, though roles from 12 hours are also available.

Your contracted hours will be scheduled within the availability windows shown, with at least 3 weeks’ notice of your shifts. If your availability is close to what we’re looking for, we still encourage you to apply.

Please note that you need to be 18 or over to apply for this role.

Availability Window

• Days
• From time
• To time
• Sun 13:45:00 22:45:00
• Thu 14:15:00 23:15:00
• Fri 14:15:00 23:15:00
• Sat 14:15:00 23:15:00

You will be responsible for

• Leading the team to deliver a great experience for customers in-store.
• Working across all areas of the store and with all colleagues, being the go-to person for day-to-day operational queries.
• Building positive, inclusive relationships that help colleagues perform at their best.
• Confidently leading the store in the Manager’s absence.
• Making balanced, flexible decisions and adapting well to change.
• Coaching colleagues, giving feedback and role modelling great service.
• Staying curious and seeking opportunities to serve our customers, communities, and planet a little better every day.

You will need

• To be over 18 for this role.
• Experience working in a team lead or management position in a fast-paced retail environment.
• Be a strong role model with a passion for delivering great service and ensuring every customer’s needs are met.
• Build positive, long‑lasting relationships to create an inclusive, supportive team environment.
• A clear communicator, using a variety of methods to keep the team well informed.
• A natural leader who motivates and inspires the team to deliver outstanding results.

Whats in it for you?

• Holiday starting at 20 days plus a personal day, rising to 22 days after 12 months (plus Bank Holidays).
• Flexible working available from day one .
• 10% off with your Colleague Clubcard, rising to 15% on pay‑day weekends, with a second card to share with family.
• Free wellbeing services to support your mind, body and life.
• Life cover worth five times your pay and an award‑winning pension with matching contributions up to 7.5%
• A range of benefits to choose from, including discounts, shares and cycle‑to‑work schemes.
• Uniform provided, plus policies to support you through life’s key moments.

About Us

Tesco’s vision is to be every customer’s favourite way to shop. Our purpose is to serve customers, communities and the planet a little better every day by acting responsibly and sustainably.

We’re committed to diversity, equity and inclusion, and want everyone to feel represented and able to be themselves, Everyone’s Welcome.

We also understand that life varies for each of us, so we’re always open to conversations about flexible working. Talk to us during your application about how we can support you.

We are proud to have been accredited Disability Confident Leader, and we are committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.