Tesco Shift Leader - Days - Cramlington Express

Tesco; Cramlington; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading retail company in Cramlington is seeking a Shift Leader to manage store operations and provide exceptional customer service. The role involves coordinating a team, ensuring a positive shopping experience, and fostering an inclusive environment. Candidates should have strong communication skills and be flexible. Competitive pay starting at £14.76 per hour is offered with guaranteed hours.

Benefits

20 days holiday plus a personal day

Flexible working from day one

Employee discounts and pension contributions

Wellbeing resources and life cover support

Uniform provided

Qualifications

• Must be 18 or over to apply.
• Strong communication skills are essential.
• Experience in a retail environment preferred.

Responsibilities

• Coordinate the store team for smooth operations.
• Provide excellent customer service.
• Open and close the store safely.
• Lead the team in absence of a manager.

Skills

Customer Service

Team Coordination

Communication

Flexibility

Leadership

Job description

Overview

Tesco UK • Cramlington • Temporary • Apply by 29-Oct-2025

Availability window

Availability Window
Days From time To time Sun 05:30:00 13:30:00 Thu 16:00:00 23:00:00 Fri 15:30:00 23:00:00

Pay and hours

Our Shift Leader rate of pay starts from £14.76 an hour; this increases to £15.97 for stores inside the M25. Additional payments may also apply depending on location.

It's our policy to offer new colleagues a minimum of 16 guaranteed hours each week. If you’d like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.

The table shows the periods of time in the week we’d like you to be available to work — the availability windows. We will schedule your contracted hours within these times, and you’ll have 3 weeks' notice of exactly when your shifts will be. We are happy to support flexibility for our colleagues, therefore if the times you are available to work match closely but not exactly to the times we are advertising, we’d still love to hear from you.

Responsibilities

As a Shift Leader you will:

• Work in a fast-paced retail environment, with variety
• Take ownership of running duty shifts, coordinating the team to deliver a clean, well-stocked store that exceeds customer expectations
• Be there for customers, listening to them and helping to ensure they leave with what they came for
• Look for ways to improve service, including coaching colleagues and providing feedback to the team
• Guide and support colleagues in-store, ensuring it stays a safe place to work and shop
• Maintain an understanding of store performance and assist managers in delivering actions to improve operations
• Lead from the front and set a positive example for colleagues

Note: You need to be 18 or over to apply for this role.

What is in it for you

There are many reasons Tesco is a great place to work. Here are a few:

• There’s bags of variety. Shift Leader roles offer flexible hours and shifts patterns
• Development opportunities, ongoing learning, and access to training to support your career
• An inclusive place where everyone's welcome
• Your voice matters, with ideas and opinions welcomed
• Wellbeing support is available
• Colleagues are supported to work in Tesco, in a good company

Our benefits include:

• Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
• Flexible working from day one
• Discounts and pension with employer contributions
• Wellbeing resources and life cover support
• Choice of benefits to suit you and a cycle to work scheme
• Uniform provided and supportive policies
• Access to colleague networks for diverse backgrounds

You will be responsible for

• Coordinating the store team to deliver a smooth shopping experience
• Supporting colleagues to deliver daily priorities and take regular breaks
• Opening and closing the store and completing duty cover with safety in mind
• Being the go-to person for day-to-day queries in the absence of a manager
• Keeping the store clean, tidy, and well-presented
• Coordinating seasonal, community and charity events
• Contributing to a positive, inclusive team atmosphere
• Providing great customer service by listening to customers
• Keeping the team informed of communications, changes, or updates
• Staying knowledgeable about store performance and seeking improvements
• Coordinating store improvements and removing obstacles to service
• Following health and safety procedures and ensuring colleagues do the same
• Recognising and celebrating colleagues who provide great service

You will need

• To be a great role model by delivering thoughtful customer service
• To build strong relationships to create a positive, inclusive team
• To communicate clearly using various methods
• To lead and oversee the store in the absence of the Manager
• To be flexible in thinking and a good decision maker
• To be motivating and inspire the team to exceed expectations
• To be curious and seek ideas to serve customers and communities

About us

Our vision is to become every customer’s favourite way to shop. Our core purpose is "Serving our customers, communities and planet a little better every day."

Diversity, equity and inclusion (DEI) at Tesco means everyone should feel represented and welcome at work.

We encourage flexible working and will discuss support during the application process.

We are proud to be Disability Confident Leader and provide an accessible recruitment process. For information on accessibility support, please read.

Important notes

Tesco will recruit individuals over the school leaver’s age. Some roles have additional age considerations for working hours or locations. Some roles may close earlier than the advertised end date due to volume of applicants. Feedback is offered to candidates who attend an interview.

For more information about us please visit www.tescoplc.com