Tesco Shift Leader - Days - College House Express

ENGINEERINGUK; Bristol; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading retail company in Bristol is seeking a Shift Leader to coordinate shifts and ensure exceptional customer service. The suitable candidate will be responsible for leading the team, maintaining a clean store, and providing a positive shopping experience. They should possess strong communication skills and the ability to motivate others. The role offers flexible hours and ongoing training opportunities.

Benefits

20–22 days holiday plus bank holidays

Flexible working from day one

Discounts and schemes

Access to wellbeing services

Qualifications

• Must be 18 or over to apply.
• Ability to build strong relationships with colleagues.
• Clear communication skills are essential.

Responsibilities

• Coordinate the store team to deliver customer service.
• Support colleagues and ensure priorities are met.
• Lead shifts in the absence of a manager.

Skills

Customer service

Team coordination

Communication

Leadership

Decision making

Job description

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Tesco Shift Leader - Days - College House Express

Employer Tesco

Location Bristol, United Kingdom of Great Britain and Northern Ireland

Salary Competitive

Closing date 14 Nov 2025

About the role

Availability Window – Days:
Sun 14:00‑23:00, Mon 06:00‑15:00, Thu 14:00‑23:00, Sat 06:00‑15:00
Your shift leader rate starts from £14.76 an hour; this increases to £15.97 for stores inside the M25. Additional payments may also apply depending on location.

Shift Leader responsibilities:
• Work in a fast‑paced retail environment, with bags of variety
• Take ownership of running duty shifts, coordinating the team to deliver a clean, well‑stocked store that exceeds customer expectations
• Be there for customers, listening to them and helping to make sure they leave the store with what they came for
• Look for ways to improve service, including coaching colleagues and giving feedback to the team
• Guide and support your colleagues in‑store, making sure it stays a safe place to work and shop
• Maintain a great understanding of how your store is performing, and assist managers in delivering any actions that help improve the running of the store
• Lead from the front, and set a great example for your colleagues in everything you do

Please note that you need to be 18 or over to apply for this role.

You will be responsible for

• Coordinating the store team to deliver an easy, fuss‑free shopping experience for customers
• Supporting your colleagues, ensuring they deliver daily priorities and take regular breaks
• Opening and closing the store, and completing duty cover, ensuring all decisions made are right for everyone’s safety
• Being the go‑to person for colleagues in the absence of a manager for day‑to‑day queries
• Keeping the store always clean, tidy, and well‑presented
• Supporting managers to coordinate seasonal, community, and charity events
• Contributing to a great team atmosphere that is inclusive of everyone
• Providing great customer service, by listening to our customers and putting them first in everything you do
• Keeping the team well‑informed and up to speed on any communications, changes, or updates
• Staying knowledgeable about store performance, and looking for ways to improve and simplify operations
• Coordinating store improvements, and removing any obstacles that might be getting in the way of great service
• Following health and safety routines and procedures, and ensuring colleagues do the same
• Recognising and celebrating colleagues within the team who are providing great service

You will need

• To be a great role model, by always giving thoughtful customer service that ensures every customer’s needs are met
• To build strong, long‑lasting relationships with colleagues to create a positive and inclusive team atmosphere that encourages everyone to do their best work
• To be a clear communicator, comfortable with using a variety of methods to keep your team well‑informed and up to date
• To be comfortable taking the lead and overseeing the store in the absence of your manager
• To be a good decision maker, who is flexible in the way you think, and comfortable handling change to ensure everything we do is right for customers and colleagues
• To be motivating, so you can inspire your team to deliver beyond expectations
• To be curious, and always on the lookout for ideas and opportunities to serve our customers, communities, and planet a little better every day

What's in it for you?

• There’s bags of variety – as Shift Leader, no two days are the same, and with flexible hours and shift patterns you can work the hours that suit your lifestyle
• We take your development seriously – you’ll have ongoing learning opportunities and access to award‑winning training to achieve the career you want
• It’s an inclusive place where everyone’s welcome – we celebrate individuality and enjoy great teamwork
• Your voice matters – we’ll always welcome and listen to your ideas and opinions
• We put your wellbeing first, and support is always available if you need it
• Benefits include holiday of 20–22 days plus bank holidays, flexible working from day one, pay‑day debit card discounts, free wellbeing services, life cover, pension, and a range of discounts and schemes

About Us

Our vision is to become every customer’s favourite way to shop, with a core purpose of serving customers, communities, and the planet a little better every day. We pride ourselves on inclusivity, flexibility, and a welcoming environment for all.