Tesco Shift Leader - Days - Cardiff Countisbury Express

Tesco; Cardiff; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading supermarket chain in Cardiff is looking for a Shift Leader to oversee operations, support the team, and enhance customer experiences. This position offers flexible hours and opportunities for career development. Ideal candidates should be strong communicators and able to inspire their teams. Benefits include discounts, wellbeing support, and career growth opportunities.

Benefits

20 days holiday plus personal day

Flexible working

Product discounts

Life cover and pension benefits

Wellbeing services

Qualifications

• Be a strong role model with thoughtful customer service.
• Build strong relationships to create an inclusive team atmosphere.
• Be comfortable taking the lead in the absence of the Manager.

Responsibilities

• Coordinate the store team to deliver a fuss-free shopping experience.
• Support managers to coordinate seasonal, community events.
• Ensure the store is clean, tidy, and well-presented.

Skills

Strong customer service

Communication

Team leadership

Flexibility and adaptability

Job description

Overview

Tesco UK • Cardiff • Permanent • Apply by 16-Nov-2025

Availability Window
Days From time To time Sun 05:30:00 23:15:00 Mon 05:30:00 23:15:00 Tue 05:30:00 23:15:00 Wed 05:30:00 14:30:00 Thu 05:30:00 23:15:00 Fri 05:30:00 23:15:00 Sat 05:30:00 23:15:00

Shift Leader pay starts from £14.76 per hour; this increases to £15.97 for stores inside the M25. Additional payments may apply depending on location.

It is Tesco policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week; if you would prefer fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.

The availability window shows the periods of time in the week we would like you to be available to work. We will schedule your contracted hours within these times and you will have 3 weeks' notice of exactly when your shifts will be. We are happy to support flexibility if your available times closely match but do not exactly align with the advertised times. Read more instructions about flexibility in the role.

Customers are at the heart of everything we do.

A Shift Leader at Tesco oversees store operations, supports the team, assists customers, and helps keep things running smoothly. The role involves supervising from the shop floor and striving to improve outcomes for customers, colleagues and communities every day.

Responsibilities

• Work in a fast-paced retail environment, with bags of variety
• Take ownership of running duty shifts, coordinating the team to deliver a clean, well-stocked store that exceeds customer expectations
• Be there for customers, listening to them and helping to ensure they leave with what they came for
• Look for ways to improve service, including coaching colleagues and giving feedback to the team
• Guide and support colleagues in-store, ensuring it stays a safe place to work and shop
• Maintain an understanding of store performance and assist managers in delivering actions to improve operations
• Lead from the front and set a great example for your team

Please note that you need to be 18 or over to apply for this role.

What is in it for you

There are many reasons Tesco is a great place to work. Here are a few:

• There’s bags of variety. As Shift Leader, no two days are the same, with flexible hours and shift patterns
• Development opportunities and access to training to support your career
• Inclusive environment where everyone’s welcome
• Your voice matters and we will listen to your ideas
• Wellbeing support and resources
• Negative or positive experiences are part of our culture; you’ll be in good company

Benefits

• Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
• Flexible working from day one
• Discounts with Colleague Clubcard and family sharing options
• Free wellbeing services and resources
• Life cover of five times pay and a pension with employer contributions
• Other benefits from discounts, shares, and cycle to work schemes
• Uniform provided and supportive policies
• Access to colleague networks; for more information about networks, read internally
• Read more about the benefits available for colleagues

You will be responsible for

• Coordinating the store team to deliver an easy, fuss-free shopping experience for customers
• Supporting colleagues to deliver daily priorities and take regular breaks
• Opening and closing the store and completing duty cover, ensuring decisions are safe for everyone
• Being the go-to person for colleagues in the absence of a manager for day-to-day queries
• Ensuring the store is clean, tidy, and well-presented
• Supporting managers to coordinate seasonal, community and charity events
• Contributing to a positive team atmosphere that is inclusive
• Providing great customer service by listening to customers and putting them first
• Keeping the team informed on communications, changes, or updates
• Staying knowledgeable about store performance and identifying improvements
• Coordinating store improvements and removing obstacles to service
• Following health and safety routines and ensuring colleagues do the same
• Recognising and celebrating colleagues providing great service

You will need

• Be a strong role model with thoughtful customer service
• Build strong relationships to create an inclusive team atmosphere
• Be a clear communicator using multiple methods
• Be comfortable taking the lead in the absence of the Manager
• Be a good decision maker who is flexible and adaptable
• Be motivating to inspire the team to deliver beyond expectations
• Be curious and seek ideas to serve customers, communities, and the planet

About us

Our vision is to become every customer's favourite way to shop. Our core purpose is "Serving our customers, communities and planet a little better every day."

Diversity, equity and inclusion (DEI) at Tesco means everyone should feel represented and able to be themselves at work. We are a place where Everyone’s Welcome.

We welcome discussions about flexible working and support throughout the application process.

Disability Confident Leader accreditation and an accessible recruitment process are available. For more information about accessibility support, read internally.

Please note: Tesco recruits individuals who have passed the school leaver’s age. For details, read internally.

We can only accept candidates over 18 if the role requires early or late hours or involves certain areas (warehouse, beverages, counters, bakery, driving).

Occasionally, roles may close earlier than the advertised end date to manage applicant volume. Feedback is offered to candidates who attend an interview.

For more information about us, visit Tesco’s corporate site.