Tesco Shift Leader - Days - Cardiff Countisbury Express

Tesco UK; Cardiff; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading retail company in Cardiff is seeking a Shift Leader to manage daily store operations and ensure customer satisfaction. This role involves coordinating team efforts, providing assistance and feedback, and leading by example in a fast-paced environment. Applicants must be at least 18 years old. Competitive hourly rate starting from £14.76, with a minimum of 16 guaranteed hours per week.

Qualifications

• Must be at least 18 years old to apply.
• Experience in retail or customer service is preferred.

Responsibilities

• Oversee daily store operations.
• Coordinate team efforts to enhance customer satisfaction.
• Provide support and guidance to colleagues.

Skills

Customer focus

Team leadership

Problem-solving

Job description

Availability Window

• Sun: 05:30–23:15
• Mon: 05:30–23:15
• Tue: 05:30–23:15
• Wed: 05:30–14:30
• Thu: 05:30–23:15
• Fri: 05:30–23:15
• Sat: 05:30–23:15

Shift Leader Rate of Pay: starts from £14.76 an hour; increases to £15.97 for stores inside the M25. Additional payments may also apply depending on location.

Minimum guaranteed hours: 16 per week. Flexible hours are available where possible, with a minimum of 12 hours per week. Shift schedules are provided three weeks’ notice in advance.

Customers are at the heart of everything we do. As a Shift Leader you’ll help customers and run the store smoothly. You’ll face interesting challenges overseeing the shop floor and improving customer, colleague and community experience daily.

As a Shift Leader you will:

• Work in a fast‑paced retail environment, with a wide variety of tasks.
• Take ownership of running duty shifts, coordinating the team to deliver a clean, well‑stocked store that exceeds customer expectations.
• Be there for customers, listening to them and helping to ensure they leave the store with what they came for.
• Look for ways to improve service, including coaching colleagues and giving feedback to the team.
• Guide and support colleagues in‑store, ensuring the store is a safe place to work and shop.
• Maintain a strong understanding of store performance and assist managers in delivering actions that improve how the store runs.
• Lead from the front and set a great example for colleagues in everything you do.

Please note that you need to be 18 or over to apply for this role.