Tesco Shift Leader - Days - Brentwood Express

Tesco UK; Brentwood; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading retail company in Brentwood is seeking a Shift Leader to oversee store operations, ensure excellent customer service, and manage the team during shifts. The ideal candidate will possess strong communication and leadership skills, ensuring a safe and well-presented environment. This role offers a pay rate starting from £14.76 per hour, with options for guaranteed hours between 12 to 16 per week.

Qualifications

• Ability to handle customer queries effectively.
• Experience in a retail environment preferred.
• Strong leadership and team-building skills.

Responsibilities

• Oversee store operations and ensure customer satisfaction.
• Coordinate team activities during shifts.
• Ensure store cleanliness and presentation.
• Implement health and safety protocols.

Skills

Customer service

Team leadership

Communication

Decision making

Flexibility

Job description

Availability Window

Sun, Mon, Wed, Fri: 06:00 to 23:00.

Our Shift Leader rate of pay starts from £14.76 an hour; this increases to £15.97 for stores inside the M25. Additional payments may also apply depending on location.

It’s our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you’d like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.

The availability windows describe the periods of time we’d like you to be available to work. We will schedule your contracted hours within these times, and you’ll have 3 weeks’ notice of exactly when your shifts will be. We are happy to support flexibility, so if your preferred times match closely we’re still interested. Click here to read more.

Customers are at the heart of everything we do.

It takes a lot of great people to run one of our stores, and it takes a great Shift Leader to support them all and keep things running smoothly. From helping customers to keeping store operations on track, being a Shift Leader at Tesco is a truly rewarding role. You’ll face lots of interesting challenges as you oversee the store from the shop floor and strive to make things just that little bit better for customers, colleagues and communities, every day.

Responsibilities

• Work in a fast-paced retail environment, with bags of variety
• Take ownership of running duty shifts, coordinating the team to deliver a clean, well‑stocked store that exceeds customer expectations
• Be there for customers, listening to them and helping to make sure they leave the store with what they came for
• Look for ways to improve service, including coaching your colleagues and giving feedback to the team
• Guide and support your colleagues in‑store, making sure it stays a safe place to work and shop
• Maintain a great understanding of how the store is performing, and assist managers in delivering any actions that help improve the running of the store
• Lead from the front, and set a great example for the colleagues in everything you do
• Coordinating the store team to deliver an easy, fuss‑free shopping experience for customers
• Supporting colleagues, ensuring they deliver daily priorities and take regular breaks
• Opening and closing the store, and completing duty cover, ensuring all decisions made are right for everyone’s safety
• Being the go‑to person for colleagues in the absence of a manager for day‑to‑day queries
• Making sure the store is always clean, tidy, and well‑presented
• Supporting managers to coordinate seasonal, community and charity events
• Contributing to a great team atmosphere, that is inclusive of everyone
• Providing great customer service, by listening to our customers and putting them first in everything you do
• Keeping the team well‑informed and up to speed on any communications, changes, or updates
• Staying knowledgeable about store performance, and looking for ways to improve and simplify operations
• Coordinating store improvements, and removing any obstacles that might be getting in the way of great service
• Following health and safety routines and procedures, and ensuring colleagues do the same
• Recognising and celebrating colleagues within the team who are providing great service

Qualities

• To be a great role model by always giving thoughtful customer service that ensures every customer’s needs are met
• To build strong, long‑lasting relationships with colleagues to create a positive and inclusive team atmosphere that encourages everyone to do their best work
• To be a clear communicator, comfortable with using a variety of methods to keep the team well‑informed and up to date
• To be comfortable taking the lead, and overseeing the store in the absence of the Manager
• To be a good decision maker, who is flexible in the way you think, and comfortable handling change to ensure everything we do is right for customers and colleagues
• To be motivating, so you can inspire your team to deliver beyond expectations
• To be curious, and always on the lookout for ideas and opportunities to serve our customers, communities, and planet a little better every day

Other Information

Our vision at Tesco is to become every customer’s favourite way to shop, whether they are at home or out on the move. Our core purpose is "Serving our customers, communities and planet a little better every day." Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.

Diversity, equity and inclusion (DEI) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and you can be yourself at work. In short, we are a place where Everyone’s Welcome.

We welcome chats about flexible working. Some people are at the start of careers, want freedom, or are dealing with life‑changing moments. So, talk to us throughout your application about how we can support.

We are proud to have been accredited Disability Confident Leader and we are committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.

We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines and spirits, counters, bakery and driving roles.

On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date to manage all applications appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.

Please note: Tesco will only recruit individuals who have passed the school leaver’s age. To find out the school leavers age for your country, click here.

For more information about us please visit www.tescoplc.com.