Tesco Shift Leader - Days - Billingham Bypass Esso Express

Tesco; Tees Valley; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading retail company in Tees Valley is seeking a Shift Leader who will coordinate the store team to ensure an exceptional shopping experience. The ideal candidate will be a role model for customer service and can inspire and lead colleagues in a fast-paced environment. This position offers flexible hours and competitive pay starting from £14.76 an hour, with various benefits provided to support employees.

Benefits

20 days holiday plus additional personal day

Life cover and pension contributions

Discounts for employees

Wellbeing support and resources

Qualifications

• Must be 18 or over to apply.
• Experience in retail or customer service is preferred.
• Ability to work flexible hours.

Responsibilities

• Coordinate the store team for a great shopping experience.
• Support daily priorities and take regular breaks.
• Maintain store presentation and cleanliness.
• Be the go-to person in the absence of a manager.

Skills

Customer service

Team coordination

Communication

Decision making

Inclusivity

Job description

Overview

Tesco UK • Billingham • Permanent • Apply by 16-Nov-2025

Availability Window: Days From time To time Sun 15:00:00 00:00:00 Mon 15:00:00 00:00:00 Fri 05:30:00 14:30:00 Sat 10:00:00 19:00:00

Our Shift Leader rate of pay starts from £14.76 an hour; this increases to £15.97 for stores inside the M25. Additional payments may also apply depending on location.

It\'s our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you would like to work fewer hours to a minimum of 12, we have opportunities for this too and would still love to hear from you.

We will schedule your contracted hours within the availability windows and you will have 3 weeks\' notice of exactly when your shifts will be. We are happy to support flexibility; if your available times are close to but not exactly the advertised times, we\'d still love to hear from you.

Responsibilities

• Coordinating the store team to deliver an easy, fuss-free shopping experience for customers
• Supporting colleagues to deliver daily priorities and take regular breaks
• Opening and closing the store, completing duty cover, and ensuring decisions are safe for everyone
• Being the go-to person for colleagues in the absence of a manager for day-to-day queries
• Ensuring the store is clean, tidy, and well-presented
• Supporting managers to coordinate seasonal, community and charity events
• Contributing to a great team atmosphere that is inclusive of everyone
• Providing great customer service by listening to customers and putting them first
• Keeping the team informed on communications, changes, or updates
• Staying knowledgeable about store performance and helping to improve operations
• Coordinating store improvements and removing obstacles to great service
• Following health and safety routines and ensuring colleagues do the same
• Recognising and celebrating colleagues providing great service

Please note that you need to be 18 or over to apply for this role.

What is in it for you

• Variety in a fast-paced retail environment with flexible hours
• Ongoing learning opportunities and access to training to support your career
• An inclusive place where everyone\'s welcome
• Your voice matters and your ideas are welcomed
• Wellbeing support and resources
• Life cover of five times your pay and a pension with matching contributions up to 7.5%
• Benefits to suit you, including discounts, shares, and cycle to work schemes
• Uniform provided and supportive policies for life events
• Access to colleague networks for people from diverse backgrounds

Benefits

• Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
• Flexible working from day one
• Discounts including 10% off and 15% at pay day weekends via Colleague Clubcard
• Free wellbeing services and resources for mind, body, and life
• Life cover and award-winning pension with up to 7.5% employer contributions
• Additional benefits such as cycles, shares, and other options
• Uniform provided
• Access to colleague networks and more information about benefits

You will be responsible for

• Coordinating the store team to deliver an easy, fuss-free shopping experience for customers
• Supporting colleagues to deliver daily priorities and take regular breaks
• Opening and closing the store and completing duty cover, ensuring safety decisions
• Being the go-to person for colleagues in the absence of a manager
• Keeping the store clean, tidy and well-presented
• Coordinating seasonal, community and charity events with managers
• Contributing to a positive team atmosphere that is inclusive
• Providing great customer service and listening to customers
• Keeping the team informed on communications and updates
• Staying knowledgeable about store performance and looking for improvements
• Coordinating store improvements and removing obstacles to service
• Following health and safety routines and ensuring colleagues do the same
• Recognising and celebrating colleagues for great service

You will need

• To be a great role model by delivering thoughtful customer service
• To build strong relationships with colleagues and create an inclusive team atmosphere
• To communicate clearly using various methods
• To lead and oversee the store in the absence of the Manager
• To be a good decision maker and adaptable to change for customers and colleagues
• To be motivating and inspire the team to exceed expectations
• To be curious and look for ideas to serve customers and communities better

About us

Our vision is to become every customer's favourite way to shop. Our core purpose is "Serving our customers, communities and planet a little better every day."

Diversity, equity and inclusion (DEI) means everyone feels represented and welcome at Tesco. We are a place where Everyone\'s Welcome.

We support flexible working and understand that life looks different for everyone. Talk to us during your application about how we can support you.

We are proud to be Disability Confident Leader and committed to an accessible recruitment process. For information on accessibility support, read more here.

Please note: Tesco will recruit only individuals who have passed the school leaver\'s age. Details may vary by country.

We may close roles earlier than the advertised end date to manage applications. Feedback is provided to candidates who attend an interview.

For more information about us please visit www.tescoplc.com