Tesco Shift Leader - Days - Battle Esso Express

Tesco PLC; Battle; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading UK retailer is seeking a Shift Leader to manage store operations, ensuring exceptional customer service and team coordination. The role involves leading shifts, supporting colleagues, and maintaining high store standards. Ideal candidates will be 18+, have strong leadership skills, and a passion for customer service. This position offers flexible hours, ongoing training, and various employee benefits.

Benefits

Holiday starting at 20 days

10% to 15% employee discount

Access to free well-being services

Life cover of five times your pay

Uniform provided

Qualifications

• Minimum 18 years of age.
• Be a great role model for customer service.
• Build strong relationships to create an inclusive atmosphere.
• Communicate clearly to keep the team informed.
• Take the lead in the absence of the manager.
• Be flexible and comfortable with handling change.
• Inspire the team to exceed expectations.
• Always look for opportunities to serve better.

Responsibilities

• Run duty shifts and coordinate the team.
• Listen to customers and meet their needs.
• Coach colleagues and provide feedback.
• Maintain store performance and cleanliness.
• Support managers with events and communications.
• Ensure compliance with health and safety routines.

Skills

Customer service

Team leadership

Communication

Decision-making

Motivating others

Job description

Availability

Shift Leader availability: Sun 05:00‑23:00; Fri 12:00‑23:00; Sat 05:00‑23:00.

Pay and Hours

Rate of pay starts from £14.76 per hour, increasing to £15.97 for stores inside the M25. Additional payments may apply depending on location. New colleagues are offered a minimum of 16 guaranteed hours each week, with a minimum of 12 hours for part‑time options.

Overview

It takes a lot of great people to run one of our stores, and it takes a great Shift Leader to support them all and keep things running smoothly. From helping customers to ensuring store operations stay on track, a Shift Leader at Tesco is a truly rewarding role that challenges you every day.

Responsibilities

• Work in a fast‑paced retail environment, with a great variety of products.
• Take ownership of running duty shifts, coordinating the team to deliver a clean, well‑stocked store that exceeds customer expectations.
• Be there for customers, listening and ensuring they leave with what they need.
• Look for ways to improve service, including coaching colleagues and giving feedback.
• Guide and support colleagues in‑store, keeping the workplace safe for everyone.
• Maintain a clear understanding of store performance and assist managers in delivering actions that improve store operations.
• Lead from the front, setting a great example for the team.
• Coordinate the store team to deliver a fuss‑free shopping experience.
• Support colleagues, ensuring they deliver daily priorities and take regular breaks.
• Open and close the store, completing duty cover and ensuring decisions made are right for everyone's safety.
• Serve as the go‑to person for colleagues when the manager is absent, handling day‑to‑day queries.
• Keep the store clean, tidy and well‑presented.
• Support managers with seasonal, community and charity events.
• Contribute to a positive team atmosphere that is inclusive of everyone.
• Provide excellent customer service, listening and putting customers first.
• Keep the team well informed on communications, changes and updates.
• Stay knowledgeable about store performance, simplifying operations where possible.
• Coordinate store improvements, removing obstacles to outstanding service.
• Follow health and safety routines and procedures, ensuring all colleagues do the same.
• Recognise and celebrate colleagues who provide great service.

Qualifications and Requirements

• Minimum 18 years of age.
• Be a great role model, always delivering thoughtful customer service that meets every customer's needs.
• Build strong, long‑lasting relationships with colleagues to create a positive and inclusive team atmosphere.
• Be a clear communicator, comfortable using various methods to keep the team well informed and up to date.
• Be comfortable taking the lead and overseeing the store in the absence of your manager.
• Be a good decision maker, flexible in thinking and comfortable handling change.
• Be motivating, able to inspire the team to deliver beyond expectations.
• Be curious, always on the lookout for ideas and opportunities to serve customers, communities, and the planet better each day.

Disability Confident

Disability Confident employer: will offer an interview to any applicant who declares a disability and meets the minimum criteria for the job. Certain recruitment situations may limit interview numbers for disabled and non‑disabled candidates. For more details, please go to the Disability Confident website.

Why Tesco

• There's bags of variety. Shift Leader roles vary each day, with flexible hours and shift patterns that suit your lifestyle.
• We take your development seriously: ongoing learning opportunities and award‑winning training.
• It’s an inclusive place where everyone is welcome.
• Your voice matters, we welcome and listen to your ideas.
• We put your well‑being first, with support available at all times.
• Our colleagues are truly great people; wherever you work in Tesco you’ll be in good company.

Benefits

• Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays).
• Request flexible working from day one.
• Get 10% off and 15% at pay‑day weekends – save up to £2,000 a year with your Colleague Clubcard, with an additional card to share with family outside your home.
• Access to free well‑being services with a range of resources to support your mind, body, and life.
• Life cover of five times your pay and an award‑winning pension with matching contributions up to 7.5%.
• Benefits to suit you: choose discounts, shares, cycle‑to‑work schemes, etc.
• Uniform provided and policies to support you for all of life’s moments, big and small.