Tesco Shift Leader - Days - Bath Englishcombe Ln Express

Tesco; Bath; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading retail company in Bath seeks a Shift Leader to join its team, focusing on exceptional customer service and team management. As a Shift Leader, you will oversee operations during your shifts, ensuring a clean and well-stocked store while guiding colleagues to provide top-notch service. This role offers flexibility in hours, promising a vibrant work environment in retail. You will also engage in ongoing learning opportunities aimed at career advancement.

Benefits

20+ days holiday plus personal day

10% colleague discount

Access to wellbeing services

Life cover and pension contributions

Qualifications

• Excellent customer service skills to ensure customers leave satisfied.
• Ability to build strong relationships with colleagues.
• Comfortable communicating through various methods.
• Experience in leading teams in a fast-paced environment.
• Ability to adapt and make decisions under pressure.

Responsibilities

• Coordinate store operations to ensure excellent customer service.
• Lead the team during duty shifts to maintain store standards.
• Handle day-to-day queries from colleagues in the absence of a manager.
• Support managers in organizing community and charity events.
• Maintain safety standards and recognize exceptional service.

Skills

Customer service mindset

Strong leadership

Effective communication

Decision-making skills

Flexibility in thinking

Job description

Availability Window

Days From time To time Wed 14 : 30 : 00 23 : 15 : 00

Sat 14 : 30 : 00 23 : 15 : 00

Our Shift Leader rate of pay starts from £14.76 an hour; this increases to £15.97 for stores inside the M25. Additional payments may also apply depending on location.

It’s our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you’d like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.

The table shows the periods of time in the week we’d like you to be available to work - the availability windows. We will schedule your contracted hours within these times, and you’ll have 3 weeks’ notice of exactly when your shifts will be. We are happy to support flexibility for our colleagues, therefore if the times you are available to work match closely but not exactly to the times we are advertising, we’d still love to hear from you. Click here to read more.

Customers are at the heart of everything we do.

It takes a lot of great people to run one of our stores, and it takes a great Shift Leader to support them all and keep things running smoothly. From helping customers to making sure store operations stay on track, being a Shift Leader at Tesco is a truly rewarding role. You’ll face lots of interesting challenges as you oversee the store from the shop floor and strive to make things just that little bit better for customers, colleagues and communities, every day.

Responsibilities

• Work in a fast-paced retail environment, with bags of variety
• Take ownership of running duty shifts, coordinating the team to deliver a clean, well-stocked store that exceeds customer expectations
• Be there for customers, listening to them and helping to make sure they leave the store with what they came for
• Look for ways to improve service, including coaching your colleagues and giving feedback to the team
• Guide and support your colleagues in-store, making sure it stays a safe place to work and shop
• Maintain a great understanding of how your store is performing, and assist managers in delivering any actions that help improve the running of the store
• Lead from the front, and set a great example for your colleagues in everything you do

Please note that you need to be 18 or over to apply for this role.

You will be responsible for

• Coordinating the store team to deliver an easy, fuss-free shopping experience for customers
• Supporting your colleagues, ensuring they deliver daily priorities and take regular breaks
• Opening and closing the store, and completing duty cover, ensuring all decisions made are right for everyone's safety
• Being the go-to person for colleagues in the absence of a manager for day-to-day queries
• Making sure the store is always clean, tidy, and well-presented
• Supporting managers to coordinate seasonal, community and charity events
• Contributing to a great team atmosphere, that is inclusive of everyone
• Providing great customer service, by listening to our customers and putting them first in everything you do
• Keeping the team well-informed and up to speed on any communications, changes, or updates
• Staying knowledgeable about store performance, and looking for ways to improve and simplify operations
• Coordinating store improvements, and removing any obstacles that might be getting in the way of great service
• Following health and safety routines and procedures, and ensuring colleagues do the same
• Recognising and celebrating colleagues within the team who are providing great service

You will need

• To be a great role model, by always giving thoughtful customer service that ensures every customers needs are met
• To build strong, long-lasting relationships with colleagues to create a positive and inclusive team atmosphere that encourages everyone to do their best work
• To be a clear communicator, comfortable with using a variety of methods to keep your team well-informed and up to date
• To be comfortable taking the lead, and overseeing the store in the absence of your Manager
• To be good decision maker, who is flexible in the way you think, and comfortable handling change to ensure everything we do is right for customers and colleagues
• To be motivating, so you can inspire your team to deliver beyond expectations
• To be curious, and always on the lookout for ideas and opportunities to serve our customers, communities, and planet a little better every day

What’s in it for you

There are a lot of reasons why Tesco is a great place to work. Here are just a few of them.

There’s bags of variety. As Shift Leader, no two days are the same, and with flexible hours and shift patterns, you can work the hours that suit your lifestyle.

We take your development seriously, so this is a great place to get on in your career. You’ll have ongoing learning opportunities, and access to award-winning training, so you can achieve the career you want.

It’s an inclusive place where everyone’s welcome. We celebrate the individuality of our colleagues - because they are what makes Tesco, Tesco.

Your voice matters, and we’ll always welcome and listen to your ideas and opinions.

We put your wellbeing first, and support is always available if you need it.

Our colleagues are truly great people, so you can be confident that wherever you work in Tesco, you’ll be in good company.

Our benefits include

• Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
• Request flexible working from day one.
• Get 10% off and 15% at pay day weekends - save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home.
• Access to free wellbeing services with a range of resources to support your mind, body, and life.
• Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%.
• Benefits to suit you, choose what you use - from discounts and shares to cycle to work schemes.
• Uniform provided and policies to support you for all of life’s moments, big and small.
• Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds. For more information about our colleague networks please click here.
• Click here to read more about the benefits we have available for our colleagues.

About us

Our vision at Tesco is to become every customer’s favourite way to shop, whether they are at home or out on the move. Our core purpose is 'Serving our customers, communities and planet a little better every day'. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.

We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We’re committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities. We’re a big business with diverse working patterns and many business areas which means that we can find something that works for you. Everyone is welcome at Tesco.

We have recently announced that we will be moving towards a more blended working week – combining office and remote working. Our offices will continue to be where we connect, collaborate and innovate. Please talk to us to about how this can work for you.

NOTE : Should you be successful in your application, your offer will be subject and conditional upon you providing your bank account details on your agreed start date.

We’re proud to have been accredited Disability Confident Leader and we’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please visit https://www.tesco-careers.com/accessibility