Tesco Colleague - Queens Rd Cheltenham Express

Tesco Retail; Cheltenham; On-site; GBP 18,000 - 26,000; Full time

Job summary

Tesco is seeking store colleagues to deliver excellent customer service across our store floors. You will engage with shoppers, learn product knowledge and work across service, picking and replenishment areas as needed.

The role supports flexible hours, with emphasis on weekend and evening shifts to meet store demand. Applicants must be over 18 and prepared to work a guaranteed minimum of 16 hours weekly, with options to work more.

Qualifications

• A passion for delivering great service.
• Ability to build rapport with customers and colleagues.
• Willingness to work across store areas including service, picking and replenishment.
• Commitment to following store policies and health and safety guidelines.

Responsibilities

• Serve customers with passion and pride in-store.
• Meet and greet shoppers, provide product knowledge and support.
• Work across service, picking and replenishment areas as needed.
• Follow training to maintain safe, efficient store operations.

Skills

Great customer service

Team player

Reliable and punctual

Flexible hours

Effective communication

Job description

Availability Window

Days From time To time Sun 18:00:00 23:00:00 Tue 18:00:00 23:00:00 Sat 17:00:00 23:00:00

Our Tesco Colleague rate of pay starts from �13.28 an hour; this increases to �14.55 for stores within the M25. �Additional payments may also apply depending on location. ��

It is our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you would like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.

The table shows the periods of time in the week we would like you to be available to work: the availability windows. We will schedule your contracted hours within these times, and you’ll have 3 weeks' notice of exactly when your shifts will be. We are happy to support flexibility for our colleagues, therefore if the times you are available to work match closely but not exactly to the times we are advertising, we would still love to hear from you.

Customers are at the heart of everything we do.

It takes lots of different people to run a store and this is a job for doers, with plenty of variety. It is a committed role, full of everyday challenges, but that is one of the things that makes it so exciting.

• Being a colleague in one of our stores means that you will help to serve our shoppers better every day.


• You will meet great people, learn new things and be part of a specialist, diverse team where everyone is welcome.


• Whether you are looking for stability or flexibility to suit your lifestyle, or the opportunity to progress your career, this can be the role for you.

PLEASE NOTE YOU MUST BE OVER 18 TO APPLY FOR THIS ROLE.

• Knowing your customers and serving them with passion and pride; giving great natural service.


• Passionate and knowledgeable about the products and services within my store.


• Working across the store in our service, picking and replenishment areas where required.


• Putting into practice the training you have received, so we all work safely, effectively and serve our customers brilliantly.


• Making decisions that are right for customers, delivering routines in store that meet the needs of customers at the right time.


• Taking part in seasonal, community and charity events, creating a great inclusive atmosphere.


• Being knowledgeable about your store's performance, understanding the part you play and what we need to do together to drive service and sales, reduce waste and shrink and deliver profit.


• Handling products with care to maintain quality and ensure they reach customers in the best condition.


• Being myself, living our values, making everyone feel welcome and always following our policies.


• At times, you may be required to accept deliveries into the store

• A passion for delivering great service, greeting customers with a smile, and serving them with pride


• The ability to build rapport with customers, meaning they leave the store having experienced a great shopping trip


• To take the initiative and make decisions that are right for our customers


• Work well within a team and communicate openly with others


• Build relationships with colleagues to create a team spirit, having fun and celebrating success


• Be at work on time, well presented and ready to be a brand ambassador

Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is \"Serving our customers, communities and planet a little better every day.\" Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.

Diversity, equity and inclusion (DEI) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we are a place where Everyone's Welcome.

We know life looks a little different for each of us. That's why at Tesco, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a career, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.

We are proud to have been accredited Disability Confident Leader and we are committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer.

Please note

Tesco will only recruit individuals who have passed the school leaver's age. To find out the school leavers age for your country

We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines and spirits, counters, bakery and driving roles.

On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.

For more information about us please visit www.tescoplc.com