Tesco Colleague - Phone Shops - Westhill

Tesco; Westhill; Hybrid; GBP 19,000 - 21,000; Full time

Benefits offered by this job

Holiday allowance 20 days + personal

Flexible working

Colleague Clubcard discount 10%

Wellbeing services

Life cover

Pension with matching

Discounts and shares

Cycle-to-work

Uniform provided

Job summary

Tesco Phone Shop Colleague in Westhill, United Kingdom, delivers friendly, natural service to customers and helps them choose mobile products and services. You will complete phone and contract setups and support the wider store with a range of tech queries.

The role emphasizes a positive, team-focused approach and strong customer experiences, with flexible working from day one and opportunities to grow within Tesco stores.

Qualifications

• A passion for delivering great service.
• Ability to build rapport quickly with customers.
• Initiative to make the right decisions for customers.

Responsibilities

• Providing friendly, natural service and getting to know customers.
• Assisting customers with mobile products, services, and contract setups.
• Supporting customers with a range of tech queries and store routines.

Skills

Customer service

Communication

Teamwork

Job description

Customers are at the centre of everything we do. Working in our stores means variety, teamwork, and plenty of daily challenges. You’ll meet great people, learn new skills, and be part of an inclusive team. Whether you want stability, flexibility, or a chance to grow your career, this role could be a great fit.

Tesco Phone Shop Colleague pay starts at £13.70 per hour, rising to £14.97 in stores within the M25. Some locations may offer additional payments. We guarantee a minimum of 12 hours per week.

Your contracted hours will be scheduled within the availability windows shown, with at least 3 weeks’ notice of your shifts. If your availability is close to what we’re looking for, we still encourage you to apply.

Availability Window

• Sun: 12:00:00 – 18:00:00
• Thu: 13:00:00 – 17:00:00
• Sat: 09:00:00 – 15:00:00

You will be responsible for

• Providing friendly, natural service and getting to know your customers
• Providing flexible support across the Phone Shop and wider store, including helping customers choose the right mobile products and services, completing phone and contract setups, and supporting customers with a range of tech queries.
• Making customer focused decisions and completing key store routines
• Understanding how your role supports great service, strong sales, waste reduction and overall store performance

You will need

• A passion for delivering great service, greeting every customer with a smile, and serving them with pride while helping them find the right mobile products and solutions.
• The ability to build rapport quickly so customers leave feeling confident, supported, and having had a great experience in the Phone Shop.
• The initiative to make the right decisions for customers, whether you’re solving a tech query, recommending a product, or supporting with a contract setup.
• A positive, team‑focused approach, communicating openly, working well with colleagues across the store, having fun, and celebrating success together.

What's in it for you?

• Holiday starting at 20 days plus a personal day, rising to 22 days after 12 months (plus Bank Holidays)
• Flexible working available from day one
• 10% off with your Colleague Clubcard, rising to 15% on pay‑day weekends, with a second card to share with family
• Free wellbeing services to support your mind, body and life
• Life cover worth five times your pay and an award‑winning pension with matching contributions up to 7.5%
• A range of benefits to choose from, including discounts, shares and cycle‑to‑work schemes
• Uniform provided, plus policies to support you through life’s key moments

About Us

Tesco’s vision is to be every customer’s favourite way to shop. Our purpose is to serve customers, communities and the planet a little better every day by acting responsibly and sustainably.

We’re committed to diversity, equity and inclusion, and want everyone to feel represented and able to be themselves, Everyone’s Welcome.

We also understand that life varies for each of us, so we’re always open to conversations about flexible working. Talk to us during your application about how we can support you.

We are proud to have been accredited Disability Confident Leader, and we are committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.