Tesco Colleague - Phone Shops - Springfield Rd Superstore

Tesco PLC; Chelmsford; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading supermarket chain in Chelmsford is seeking enthusiastic colleagues to provide excellent customer service and ensure a positive shopping experience. You will work in a diverse team, supporting each other to manage daily challenges. The role offers flexible hours and a variety of benefits, making it ideal for anyone looking to grow their career in retail.

Benefits

20 days holiday plus personal day

10% colleague discount

Access to wellbeing services

Life cover and pension benefits

Uniform provided

Qualifications

• A passion for delivering great service.
• The drive and motivation to work in a sales and service environment.
• Ability to build relationships with colleagues.

Responsibilities

• Help serve shoppers better every day.
• Create a positive impression for customers.
• Protect the brand by ensuring legal compliance.
• Support manager in controlling department costs.

Skills

Customer service

Team spirit

Ability to adapt to fast-paced environment

Legal compliance understanding

Job description

It takes lots of different people to run a store and this is a job for doers, with plenty of variety. It is a committed role, full of everyday challenges, but that is one of the things that makes it so exciting.

Key Responsibilities

• Being a colleague in one of our stores means that you will help to serve our shoppers better every day.
• You’ll meet great people, learn new things and be part of a specialist, diverse team where everyone is welcome.
• Whether you are looking for stability or flexibility to suit your lifestyle, or the opportunity to progress your career, this can be the role for you.
• Delivering a great shopping trip for customers every day, following all opening and closing routines, ensuring all facilities are in a good working order and available for customers, listening for and acting on customer feedback.
• Creating an impression for customers that you can be proud of, role‑modeling great standards of dress and being ready to serve customers.
• Following the service culture in your department, role‑modeling helpful and friendly service behaviours and demonstrating enthusiasm to do what’s right for customers.
• Protecting the legal brand by delivering legal compliance, understanding all safe and legal routines and demonstrating due diligence on your department.
• Supporting your manager to control costs on your department and deliver budgets, supporting the department to maintain stock record accuracy and be prepared for stock control routines.
• A passion for delivering great service, greeting customers with a smile, and serving them with pride.
• The drive and motivation to work in a sales and service environment.
• Be able to adapt to working in a fast‑paced ever‑changing environment.
• A passion for human connection.
• The ability to build relationships with colleagues to create a team spirit, having fun and celebrating success.
• To be at work on time, well presented and ready to be a brand ambassador, Disability‑Confident.

Pay

Hourly rate: £12.87 an hour; this increases to £14.08 for stores inside the M25. Additional payments may also apply depending on location. It’s our policy to offer new colleagues joining us in Tesco Mobile a minimum of 12 guaranteed hours each week.

Benefits

• Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays).
• Request flexible working from day one.
• Get 10% off and 15% at pay‑day weekends – save up to £2,000 a year with your Colleague Clubcard (card can be shared with family outside your home).
• Access to free wellbeing services with a range of resources to support your mind, body, and life.
• Exclusive colleague deals on handsets and sims – these amazing deals can also be shared with your family and friends.
• Life cover of five times your pay and an award‑winning pension with matching contributions up to 7.5%.
• Benefits to suit you: choose what you use – from discounts and shares to cycle‑to‑work schemes.
• Uniform provided and policies to support you for all of life’s moments, big and small.

Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. In certain recruitment situations such as high‑volume, seasonal and high‑peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non‑disabled people.