Tesco Colleague - Phone Shops - Galashiels Extra

Tesco Retail; Galashiels; On-site; GBP 14,000 - 19,000; Part time

Job summary

Tesco Phone Shop Colleague in the United Kingdom is a customer‑facing role within our Phone Shop. You’ll work within allocated availability windows, delivering friendly, natural service, helping customers choose mobile products and services, and setting up phones and contracts.

A guaranteed minimum of 12 hours per week provides stability and regular shifts in-store. We value a positive, team‑focused approach and pride in providing great service.

Responsibilities

• Providing friendly, natural service and getting to know your customers
• Flexible support across the Phone Shop and store, including product selection, phone setup, and tech queries
• Making customer-focused decisions and completing store routines
• Supporting with contracts and ensuring a great in-store experience
• Building rapport quickly so customers leave confident and satisfied

Job description

Availability Window

Days From time To time Mon 11:00:00 19:00:00 Thu 11:00:00 19:00:00 Fri 09:00:00 17:00:00

Customers are at the centre of everything we do. Working in our stores means variety, teamwork, and plenty of daily challenges. You’ll meet great people, learn new skills, and be part of an inclusive team. Whether you want stability, flexibility, or a chance to grow your career, this role could be a great fit.

Tesco Phone Shop Colleague pay starts at 13.70 per hour, rising to 14.97 in stores within the M25. Some locations may offer additional payments. We guarantee a minimum of 12 hours per week.

Your contracted hours will be scheduled within the availability windows shown, with at least 3 weeks notice of your shifts. If your availability is close to what we’re looking for, we still encourage you to apply.

Providing friendly, natural service and getting to know your customers

Providing flexible support across the Phone Shop and wider store, including helping customers choose the right mobile products and services, completing phone and contract setups, and supporting customers with a range of tech queries.

Making customer focused decisions and completing key store routines

Understanding how your role supports great service, strong sales, waste reduction and overall store performance

A passion for delivering great service, greeting every customer with a smile, and serving them with pride while helping them find the right mobile products and solutions.

The ability to build rapport quickly so customers leave feeling confident, supported, and having had a great experience in the Phone Shop.

The initiative to make the right decisions for customers, whether you’re solving a tech query, recommending a product, or supporting with a contract setup.

A positive, team focused approach, communicating openly, working well with colleagues across the store, having fun, and celebrating success together.

Tesco’s vision is to be every customer's favourite way to shop. Our purpose is to serve customers, communities and the planet a little better every day by acting responsibly and sustainably.

We’re committed to diversity, equity and inclusion, and want everyone to feel represented and able to be themselves, Everyone’s Welcome.

We also understand that life varies for each of us, so we’re always open to conversations about flexible working. Talk to us during your application about how we can support you.

We are proud to have been accredited Disability Confident Leader, and we are committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.