Tesco Colleague - Phone Shops - Gainsborough Superstore

Tesco Group; Gainsborough CP; Hybrid; GBP 14,000 - 19,000; Full time

Job summary

Tesco aims to put customers at the centre by delivering friendly service across the Phone Shop and store. You will help customers choose mobile products, complete phone and contract setups, and handle a range of tech queries with a positive, team-focused approach.

Join a welcoming team that values flexibility and inclusion, with shifts scheduled in advance and a guaranteed minimum of 12 hours per week.

Qualifications

• Customer-focused service is essential.
• Ability to build rapport with shoppers quickly.
• Willingness to assist across Phone Shop and wider store.
• Strong communication and team collaboration skills.

Responsibilities

• Provide friendly, natural service and get to know customers.
• Help customers choose mobile products and services.
• Assist with phone and contract setups and tech questions.
• Support store routines and overall store performance.

Skills

Customer service

Sales skills

Communication

Teamwork

Problem solving

Job description

Customers are at the centre of everything we do. Working in our stores means variety, teamwork, and plenty of daily challenges. You’ll meet great people, learn new skills, and be part of an inclusive team. Whether you want stability, flexibility, or a chance to grow your career, this role could be a great fit.

Tesco Phone Shop Colleague pay starts at £13.70 per hour, rising to £14.97 in stores within the M25.Some locations may offer additional payments. We guarantee a minimum of 12 hours per week.

Your contracted hours will be scheduled within the availability windows shown, with at least 3 weeks’ notice of your shifts. If your availability is close to what we’re looking for, we still encourage you to apply.

Providing friendly, natural service and getting to know your customers

Providing flexible support across the Phone Shop and wider store, including helping customers choose the right mobile products and services, completing phone and contract setups, and supporting customers with a range of tech queries.

Making customer focused decisions and completing key store routines

Understanding how your role supports great service, strong sales, waste reduction and overall store performance

A passion for delivering great service, greeting every customer with a smile, and serving them with pride while helping them find the right mobile products and solutions.

The ability to build rapport quickly so customers leave feeling confident, supported, and having had a great experience in the Phone Shop.

The initiative to make the right decisions for customers, whether you’re solving a tech query, recommending a product, or supporting with a contract setup.

A positive, team‑focused approach, communicating openly, working well with colleagues across the store, having fun, and celebrating success together.

Tesco’s vision is to be every customer’s favourite way to shop. Our purpose is to serve customers, communities and the planet a little better every day by acting responsibly and sustainably.

We’re committed to diversity, equity and inclusion, and want everyone to feel represented and able to be themselves, Everyone’s Welcome.

We also understand that life varies for each of us, so we’re always open to conversations about flexible working. Talk to us during your application about how we can support you.

We are proud to have been accredited Disability Confident Leader, and we are committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer.