Tesco Colleague - Phone Shops - Carnegie St Superstore

Tesco Retail; Lurgan; On-site; GBP 23,000 - 27,000; Full time

Job summary

Tesco Retail seeks a dedicated Phone Shop colleague to assist customers, answer questions and guide product choices in a busy store. You will greet shoppers, maintain store standards and support the team with flexible hours.

You’ll work in a fast-paced setting, learn current technology, and contribute to a welcoming shopping experience while upholding brand expectations and safety routines.

Qualifications

• Demonstrates a passion for delivering great service.
• Ability to adapt in a fast-paced retail environment.
• Willingness to learn about technology and products.

Responsibilities

• Deliver a great shopping trip for customers every day, following store routines and ensuring facilities are ready for customers.
• Present a positive impression, dress to standards, and provide friendly service.
• Model helpful service behaviours and show enthusiasm to do what’s right for customers.
• Ensure compliance with legal and safety routines and assist with stock accuracy and stock control routines.
• Build relationships with colleagues to create a collaborative team environment.

Skills

Customer service

Teamwork

Flexibility

Technology interest

Job description

Availability Window

Days From time To time Mon 10:00:00 14:00:00 Tue 14:00:00 19:00:00 Thu 10:00:00 15:00:00 Sat 10:00:00 17:00:00

Our Phone Shop colleague rate of pay starts from €13.70 an hour. Additional payments may also apply depending on location.

It’s our policy to offer new colleagues joining us in Tesco Mobile a minimum of 16 guaranteed hours each week, but if you’d like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.

We will schedule your contracted hours within these times, and you have 3 weeks’ notice of exactly when your shifts will be. We are happy to support flexibility for our colleagues, therefore if the times you’re available to work match closely but not exactly to the times we are advertising, we’d still love to hear from you.

Customers are at the heart of everything we do.

It takes lots of different people to run a store and this is a job for doers, with plenty of variety. It’s a committed role, full of everyday challenges, but that’s one of the things that makes it so exciting.

• Being a colleague in one of our stores means that you will help to serve our shoppers better every day.
• You’ll meet great people, learn new things and be part of a specialist, diverse team where everyone is welcome.
• Whether you are looking for stability or flexibility to suit your lifestyle, or the opportunity to progress your career, this can be the role for you.

• Delivering a great shopping trip for customers every day, following all opening and closing routines, ensuring all facilities are in a good working order and available for customers, listening for and acting on customer feedback.
• Creating an impression for customers that you can be proud of, role modelling great standards of dress and being ready to serve customers.
• Following the service culture in your department role modelling helpful and friendly service behaviours and demonstrating enthusiasm to do what’s right for customers.
• Protecting the legal brand by delivering legal compliance, understanding all safe and legal routines demonstrating due diligence on your department.
• Supporting your manager to control costs on your department and deliver budgets, supporting the department to maintain stock record accuracy and be prepared for stock control routines.

• A passion for delivering great service, greeting customers with a smile, and serving them with pride
• The drive and motivation to work in a sales and service environment
• Be able to adapt to working in a fast paced ever-changing environment.
• A passion for the latest technology
• The ability to build relationships with colleagues to create a team spirit, having fun and celebrating success
• To be at work on time, well presented and ready to be a brand ambassador

Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is “Serving our customers, communities and planet a little better every day”. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.

Diversity, equity and inclusion (DE&I) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we’re a place where Everyone’s Welcome.

We know life looks a little different for each of us. That’s why at Tesco, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.

We’re proud to have been accredited Disability Confident Leader and we’re committed to providing a fully inclusive and accessible recruitment process.

Please note

Tesco will only recruit individuals who have passed the school leavers age. To find out the school leavers age for your country

We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, counters, bakery and driving roles.

On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.

For more information about us please visit www.tescoplc.com