Tesco Colleague - Newton Mearns Express

ENGINEERINGUK; Glasgow; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading retail company in Glasgow is seeking dedicated individuals for customer service roles. You will be responsible for serving customers, ensuring a great shopping experience, and supporting various store functions. Ideal candidates are team players with a passion for service, ready to contribute to an inclusive environment. Flexible hours and numerous benefits, including holiday days and discounts, are offered.

Benefits

20 days holiday plus personal day

Flexible working

10% off shopping

Access to free wellbeing services

Life cover and pension

Uniform provided

Qualifications

• A passion for delivering great service, greeting customers with a smile.
• Over 18 years old (minimum age for this role).

Responsibilities

• Know our customers and serve them with passion and pride, giving great natural service.
• Work across the store in service, picking and replenishment areas as required.
• Make decisions that are right for customers, delivering routines that meet their needs at the right time.

Skills

Customer service

Team collaboration

Communication

Initiative

Job description

Employer: Tesco

Location: Glasgow, United Kingdom

Salary: Competitive

Closing date: 9 Nov 2025

Contract type: Permanent, Full Time

About the role

Availability windows: Sunday 07:00–11:30, Tuesday 05:30–12:00, Thursday 05:30–09:00, Saturday 17:30–20:30. Tesco offers a minimum of 16 guaranteed hours per week, with flexibility to work fewer hours (minimum 12). Your shifts will be scheduled within these times with three weeks notice.

Customers are at the heart of everything we do. This role requires a committed, adaptable team player, ready to face everyday challenges and contribute to a diverse, inclusive store environment.

Responsibilities

• Know our customers and serve them with passion and pride, giving great natural service.
• Be passionate and knowledgeable about the products and services in your store.
• Work across the store in service, picking and replenishment areas as required.
• Apply training to work safely, effectively, and serve customers brilliantly.
• Make decisions that are right for customers, delivering routines that meet their needs at the right time.
• Participate in seasonal, community and charity events, creating an inclusive atmosphere.
• Understand your store’s performance, contributing to service and sales success, reducing waste and shrink, and delivering profit.
• Handle products with care to maintain quality.
• Live our values, make everyone feel welcome, and always follow policies.
• Accept deliveries into the store, when required.

Requirements

• A passion for delivering great service, greeting customers with a smile.
• Build rapport with customers, ensuring they leave with a great shopping trip.
• Take initiative and make decisions right for customers.
• Work well within a team and communicate openly with others.
• Build relationships with colleagues to create team spirit.
• Be on time, well presented and ready to be a brand ambassador.
• Over 18 years old (minimum age for this role).

Benefits

• Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays).
• Flexible working from day one.
• 10% off and 15% at payday weekends – save up to £2,000 a year with your Colleague Clubcard.
• Access to free wellbeing services.
• Life cover of five times your pay and an award‑winning pension with matching contributions up to 7.5%.
• Choose benefits – discounts, shares, cycle‑to‑work schemes.
• Uniform provided and policies to support all life moments.
• Access to colleague networks that bring together people from a range of backgrounds.

About Us

Our vision is to become every customer’s favourite way to shop. Core purpose: "Serving our customers, communities and planet a little better every day." We are committed to diversity, equity and inclusion – everyone is welcome. We support flexible working and are proud to be a Disability Confident Leader, providing an inclusive recruitment process. We can only accept candidates over 18 if the role requires working before 6:15 am or after 9:45 pm or involves specific areas such as warehouse, bakery or driving roles. For more information about us, visit www.tescoplc.com.