Tesco Colleague - Customer Service Desk - Hastings Extra

Tesco; St Leonards; On-site; GBP 17,151 - 18,818; Part time

Benefits offered by this job

20 days holiday plus personal day

10% off for colleagues

Access to wellbeing services

Life cover and pension plan

Job summary

A large grocery retailer is seeking a Tesco Colleague for the Customer Service Desk in St Leonards, England. The role offers competitive pay, guaranteed hours, and various benefits including discounts and wellness services. Responsibilities include serving customers, managing complaints, and ensuring store safety. The ideal candidate will possess strong communication skills and a passion for customer service.

Qualifications

• Passion for delivering great service and greeting customers.
• Ability to build rapport with customers.
• Initiative and decision-making skills.

Responsibilities

• Serve shoppers and meet their needs.
• Handle customer complaints professionally.
• Manage store safety and legal checks.

Skills

Customer Service

Teamwork

Communication

Job description

Overview

Tesco Colleague - Customer Service Desk at Hastings Extra, Tesco St Leonards, England, United Kingdom.

Join to apply for the Tesco Colleague - Customer Service Desk - Hastings Extra role at Tesco.

Our Tesco Colleague rate of pay starts from £12.45 an hour; this increases to £13.66 for stores within the M25. Additional payments may also apply depending on location.

It is our policy to offer new colleagues a minimum of 16 guaranteed hours each week. If you prefer to work fewer hours (to a minimum of 12), we have opportunities for that too and would love to hear from you.

The available hours in the week are shown as availability windows. We will schedule contracted hours within these times and provide 3 weeks’ notice of shifts. We are happy to support flexibility if your available times are close to those advertised.

Customers are at the heart of everything we do.

It takes lots of different people to run a store and this is a job for doers, with plenty of variety. It is a committed role, full of everyday challenges, but that makes it exciting.

Responsibilities

• Being a colleague in one of our stores means that you will help to serve our shoppers better every day.
• You will meet great people, learn new things and be part of a specialist, diverse team where everyone is welcome.
• Whether you are looking for stability or flexibility to suit your lifestyle, or the opportunity to progress your career, this can be the role for you.
• You will be responsible for Knowing your customers and serving them with passion and pride; giving great natural service.
• Passionate and knowledgeable about the products and services within my store.
• Putting into practice the training you have received, so we all work safely, effectively and serve our customers brilliantly.
• Dealing with customer complaints and feedback in a professional manner, always sending customers home happy.
• Accurately recording any customer details and treating this information confidentially.
• Carrying out safe & legal checks on the desk that you are trained for, reporting any next steps to the Shift Leader/Team Manager.
• Recording and disposing of waste in a responsible manner, including following food waste and recycling routines.
• Accurately recording and processing returned items from customers.
• Signing in visitors, ensuring they are aware of the health, safety and fire procedures for the store.
• Controlling keys that may be stored at the desk correctly.
• Liaising with Shift Leaders, Managers and Security, communicating clearly.
• Taking part in seasonal, community and charity events, creating a great inclusive atmosphere.
• Working across the store in our service, picking and replenishment areas where required.
• Handling products with care to maintain quality and ensure they reach customers in the best condition.
• Being yourself, living our values, making everyone feel welcome and always following our policies.

Qualifications

• You will need A passion for delivering great service, greeting customers with a smile, and serving them with pride
• The ability to build rapport with customers, meaning they leave the store having experienced a great shopping trip
• To take the initiative and make decisions that are right for our customers
• Work well within a team and communicate openly with others
• Build relationships with colleagues to create a team spirit, having fun and celebrating success
• Be at work on time, well presented and ready to be a brand ambassador

What’s in it for you?

• Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
• Request flexible working from day one
• Get 10% off and 15% at pay day weekends: save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home
• Access to free wellbeing services with resources to support mind, body, and life
• Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%
• Benefits to suit you, choose what you use: from discounts and shares to cycle to work schemes
• Uniform provided and policies to support you for all of life's moments, big and small
• Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds
• Lees about more benefits for our colleagues

About Us

Our vision at Tesco is to become every customer's favourite way to shop. Our core purpose is "Serving our customers, communities and planet a little better every day." Acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.

Diversity, equity and inclusion (DE&I) at Tesco means that whoever you are and whatever your background, we want you to feel represented and that you can be yourself at work. We are a place where Everyone's Welcome.

We welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love, and others are going through life-changing moments. Talk to us during your application about how we can support.

We are proud to have been accredited Disability Confident Leader and we are committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please read.

Please note: Tesco will only recruit individuals who have passed the school leaver's age. To find out the school leaver's age for your country please read.

We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, counters, bakery and driving roles.

On occasions with high volumes of applicants, some roles may close earlier than the advertised end date to manage applicants. We will only offer feedback to those who attend an interview.

For more information about us please visit www.tescoplc.com