Tesco Colleague - Customer Service Desk - Boston

Tesco PLC; Wyberton Fen; On-site; GBP 48,000; Full time

Job summary

A leading supermarket chain in Wyberton Fen is looking for dedicated colleagues to enhance customer service in stores. Ideal candidates will be passionate about serving customers, possess strong teamwork and communication skills, and have a desire to create an inviting shopping atmosphere. Flexible hours and opportunities for career progression are available.

Qualifications

• Passion for delivering great service and greeting customers.
• Ability to build rapport with customers.
• Initiative to make decisions that benefit customers.
• Punctuality and professional presentation.

Responsibilities

• Serve customers with passion and pride.
• Deal with customer complaints professionally.
• Communicate clearly with team and management.
• Participate in community and charity events.

Skills

Customer service

Teamwork

Communication

Initiative

Job description

Overview

Being a colleague in one of our stores means that you will help to serve our shoppers better every day.

It takes lots of different people to run a store and this is a job for doers, with plenty of variety. It is a committed role, full of everyday challenges, but that's one of the things that makes it so exciting.

Key Responsibilities

• Knowing your customers and serving them with passion and pride; giving great natural service.
• Passionate and knowledgeable about the products and services within my store.
• Putting into practice the training you have received, so we all work safely, effectively and serve our customers brilliantly.
• Dealing with customer complaints and feedback in a professional manner, always sending customers home happy.
• Accurately recording any customer details and treating this information confidentially.
• Carrying out safe & legal checks on the desk that you are trained for, reporting any next steps to the Shift Leader/Team Manager.
• Recording and disposing of waste in a responsible manner, including following food waste and recycling routines.
• Accurately recording and processing returned items from customers.
• Signing in visitors, ensuring they are aware of the health, safety and fire procedures for the store.
• Controlling keys that may be stored at the desk correctly.
• Liaising with Shift Leaders, Managers and Security, communicating clearly.
• Taking part in seasonal, community and charity events, creating a great inclusive atmosphere.
• Working across the store in our service, picking and replenishment areas where required.
• Handling products with care to maintain quality and ensure they reach customers in the best condition.
• Being yourself, living our values, making everyone feel welcome and always following our policies.
• Being a colleague in one of our stores means that you will help to serve our shoppers better every day.
• Work well within a team and communicate openly with others.
• Build relationships with colleagues to create a team spirit, having fun and celebrating success.
• Be at work on time, well presented and ready to be a brand ambassador.
• It takes lots of different people to run a store and this is a job for doers, with plenty of variety.
• Being a colleague in one of our stores means that you will help to serve our shoppers better every day.
• You will meet great people, learn new things and be part of a specialist, diverse team where everyone is welcome.
• Whether you are looking for stability or flexibility to suit your lifestyle, or the opportunity to progress your career, this can be the role for you.

Qualifications & Skills

• A passion for delivering great service, greeting customers with a smile, and serving them with pride.
• The ability to build rapport with customers, meaning they leave the store having experienced a great shopping trip.
• To take the initiative and make decisions that are right for our customers.
• Work well within a team and communicate openly with others.
• Build relationships with colleagues to create a team spirit, having fun and celebrating success.
• Be at work on time, well presented and ready to be a brand ambassador.

Benefits & Employment Conditions

£47,719 per year - estimated.

Full time NEW Availability Window Days From time To time Sun 10:00:00 16:00:00 Tue 16:00:00 21:00:00 Thu 13:00:00 22:00:00 Fri 13:00:00 21:00:00 Sat 13:00:00 22:00:00.

Our Tesco Colleague rate of pay starts from £12.45 an hour; this increases to £13.66 for stores within the M25. Additional payments may also apply depending on location. It is our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you'd like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.