Tesco Colleague

Tesco PLC; Wolverhampton; On-site; GBP 17,000 - 22,000; Part time

Benefits offered by this job

Holiday entitlement 20–22 days

Staff discount 10%

Wellbeing services

Life cover

Pension with 7.5% match

Cycle-to-work scheme

Job summary

Tesco PLC is seeking colleagues to join our stores, where customer service is at the heart of everything we do. You will help customers, replenish shelves, assist with online orders, and occasionally support deliveries, all while upholding our standards of service and teamwork.

This role offers flexible hours, a minimum of 16 hours per week with options for shifts across the week, and access to a range of colleague benefits designed to support wellbeing and work-life balance.

Qualifications

• Experience in retail or customer service preferred.
• Able to thrive in a fast-paced store environment.
• Friendly, proactive and approachable with customers.

Responsibilities

• Provide friendly, natural service and get to know customers.
• Offer help with products and services when needed.
• Support store operations: shelf replenishment, checkout, online order picking, occasional delivery assistance and general duties.
• Make customer-centric decisions and complete key store routines.
• Understand how your role supports great service, sales, waste reduction and store performance.
• Greet customers with a smile and serve them with pride.
• Use initiative and make the right decisions for customers.
• Work well in a team and communicate openly, having fun and celebrating success.

Skills

Customer service

Teamwork

Flexible hours

Communication

Job description

Customers are at the centre of everything we do. Working in our stores means variety, teamwork, and plenty of daily challenges. You'll meet great people, learn new skills, and be part of an inclusive team. Whether you want stability, flexibility, or a chance to grow your career, this role could be a great fit. Tesco Colleague pay starts at £13.28 per hour, rising to £14.55 in stores within the M25. Some locations may offer additional payments. We guarantee a minimum of 16 hours per week, though roles from 12 hours are also available. Your contracted hours will be scheduled within the availability windows shown, with at least 3 weeks' notice of your shifts. If your availability is close to what we're looking for, we still encourage you to apply.

You will be responsible for

• Providing friendly, natural service and getting to know your customers.
• Being confident with our products and services and offering help when needed.
• Providing flexible support across the store, including shelf replenishment, checkout service, online order picking, occasional delivery assistance, and general service and replenishment duties.
• Making customer focused decisions and completing key store routines.
• Understanding how your role supports great service, strong sales, waste reduction and overall store performance.
• A passion for delivering great service, greeting customers with a smile, and serving them with pride.
• To build rapport so customers leave having had a great experience.
• To use your initiative and make the right decisions for customers.
• To work well in a team and communicate openly, having fun, and celebrating success.

Tesco has become a market leader by doing the little things that really matter for our customers and colleagues. It's part of what makes Tesco such a great place to work, and we're proud to have been accredited as one of Britain's Top Employers again this year. We're the UK's number one retailer and we pride ourselves on offering a great shopping experience. We are passionate about our food, merchandise and services and will always try to get things right for our customers. But did you know we also offer great job opportunities? With stores, distribution centres and offices across the UK, and a vast variety of roles, we are always looking for people who have a hunger to work with customers and colleagues across our exciting business. We believe in treating each other with respect and giving everyone an equal opportunity to get on. It's our people that make the difference every day - helping us make a difference for our customers.

• Holiday starting at 20 days plus a personal day, rising to 22 days after 12 months (plus Bank Holidays)
• Flexible working available from day one.
• 10% off with your Colleague Clubcard, rising to 15% on pay-day weekends, with a second card to share with family.
• Free wellbeing services to support your mind, body and life.
• Life cover worth five times your pay and an award-winning pension with matching contributions up to 7.5%
• A range of benefits to choose from, including discounts, shares and cycle-to-work schemes.
• Uniform provided, plus policies to support you through life's key moments.