Terminal Manager
Forth Ports Group
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Descrizione del lavoro
Forth Ports Group in Tilbury is seeking a Terminal Manager to lead the safe and efficient management of the CCEP warehouse operation. You will report to the Operations Director, Tilbury, and drive continuous improvement while developing a high-performing team.
You will oversee budgeting, stakeholder relationships, and the achievement of contractual service levels, ensuring strong customer service and operational excellence across shifts and workloads.
Competenze
- Significant management experience in a fast-paced warehouse/logistics environment.
- Proven people leadership including coaching, performance, conduct and employee relations.
- Strong knowledge of warehouse operations, inventory management and continuous improvement.
- Track record of delivering operational KPIs while maintaining safety and service standards.
- Clear communication and stakeholder management with customers and third parties.
- Experience of budgeting, labour costs and productivity against targets.
Mansioni
- Lead day-to-day CCEP warehouse operation, ensuring safety, quality and performance.
- Coach and develop Operations Manager, Customer Service Manager, Office Administrators, Stocks and Systems Manager, Shift Managers and teams.
- Develop succession plans and training programmes to strengthen capability and retention.
- Act as primary operational contact for CCEP, building strong relationships and meeting customer expectations.
- Drive performance against KPIs including productivity, inventory accuracy, cost and customer satisfaction.
- Identify and implement continuous improvement to increase efficiency and reduce waste.
- Plan labour/resources across variable workloads and maintain budgetary control.
- Ensure HSE and Food Safety standards compliance and promote safety culture.
- Collaborate with Engineering, Planning, Commercial; lead investigations and corrective actions.
- Present reports and improvement plans to senior management.
Conoscenze
Strumenti
Descrizione del lavoro
Job Title: Terminal Manager
Location: Port of Tilbury
Hours: Monday to Friday 09:00 - 17:00
Compensation: Dependant on experience
At Forth Ports, we keep trade, logistics, and infrastructure moving. Every day, our teams support the flow of goods, materials, and services that businesses and communities rely on, helping to power economic growth across the UK and beyond. Our people are at the core of everything we do, and their expertise, commitment, and innovation drive our success.
With our commitment to reach carbon neutrality by 2032 and Net Zero by 2042, we’re investing heavily in sustainable and digital technologies, including major growth in offshore wind and greener port operations. For you, this means joining a business that’s evolving, ambitious, and making a real difference.
The Terminal Manager is responsible for the safe, efficient and cost-effective management of the CCEP warehouse operation, ensuring contractual service levels and business objectives are consistently achieved. Reporting to the Operations Director, Tilbury, you will provide strategic and operational leadership across all warehouse activities, develop high-performing teams, build strong customer relationships and drive continuous improvement. Working closely with internal stakeholders and customers, you will identify opportunities to improve operational performance, enhance service delivery and support the long-term growth of the business.
Key responsibilities:
Lead the day-to-day CCEP warehouse operation, keeping safety, quality and operational performance as the highest priorities.
Lead, coach and develop the Operations Manager, Customer Service Manager, Office Administrators, Stocks and Systems Manager, Shift Managers and wider operational teams.
Develop succession plans and training programmes that strengthen capability, engagement and retention.
Act as the primary operational contact for CCEP, building strong relationships and consistently exceeding customer expectations.
Drive performance against agreed KPIs, including productivity, service, inventory accuracy, quality, cost and customer satisfaction.
Identify and implement continuous improvement initiatives to increase efficiency, reduce waste and optimise warehouse processes.
Plan labour and resources across variable workloads, maintaining budgetary control while maximising productivity and effective use of assets and equipment.
Ensure full compliance with Health, Safety, Environmental and Food Safety standards, promoting a proactive safety culture.
Work collaboratively with Engineering, Planning, Commercial and support functions; lead investigations and embed corrective actions and lessons learned.
Support business growth, monitor operational expenditure, identify financial improvements, and present operational reports and improvement plans to senior management.
What we’re looking for:
You will be an experienced, visible and commercially minded operational leader who thrives in a fast-paced warehouse, logistics or distribution environment. This is a full-time, site-based role at CCEP, Port of Tilbury, requiring the flexibility to support operations across shifts and changing workloads. You will build trusted relationships, make sound decisions under pressure and champion teamwork, accountability, innovation and exceptional customer service.
Skills & Qualifications:
Significant management experience within a fast-paced warehouse, logistics or distribution environment.
Proven people leadership experience, including coaching and development, performance, absence, conduct, capability and employee relations.
Strong knowledge of warehouse operations, inventory management, customer service and continuous improvement methods.
A track record of delivering operational KPIs while maintaining high standards of safety, quality, compliance and service.
Clear communication and stakeholder management skills, with the ability to build effective relationships with customers, colleagues and third-party providers.
Commercial experience managing budgets, labour costs, operational expenditure and productivity against financial targets.
Experience of workforce planning, resource allocation and managing demand across shifts or variable workloads.
Strong decision-making, problem-solving, risk management and change-management capability.
Confidence producing and presenting reports, performance updates and improvement plans to senior stakeholders.
Proficiency in Microsoft 365, including Outlook, Word, Excel, PowerPoint, Teams and SharePoint.
Full driving licence valid in the UK.
Full UK working rights.
What Forth Ports can offer you
At Forth Ports, our people are our priority, and we are committed to creating a flexible, open, and supportive working culture. As part of our team, you will enjoy
A competitive salary
Discretionary bonus
Private Medical Insurance (Single)
Generous annual leave entitlement
Defined contribution pension scheme with up to 16.5% joint contribution plus life assurance at 4x salary
In-house Occupational Health – Provides professional workplace health advice, support, and guidance for employees across all sites
Employee Assistance Programme (EAP) – Delivered through Health Assured, offering 24/7, 365-day confidential wellbeing support via the Wisdom app or telephone access, covering mental health, financial advice, legal guidance, and emotional wellbeing
Physiotherapy Support – Access to physiotherapy sessions through three external providers in Scotland, plus an onsite physiotherapist once per week in Tilbury
An annual Christmas thank you gift of a complimentary turkey or meat-free alternative for all employees
GymFlex health club memberships offering discounted access to gyms including Nuffield Health, PureGym, Anytime Fitness, The Gym Group, and selected local gyms
Cycle to Work scheme to support affordable, sustainable commuting
On-site free parking available for all employees
Attractive family-friendly policies, including enhanced maternity cover
Employee discount platform providing savings on UK-wide restaurants, retail, car rentals, days out, and holidays
We value diversity and inclusivity, and we are an equal opportunities employer. We welcome applications from candidates of all backgrounds and will consider all applications for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, or disability status.
As a signatory to the Armed Forces Covenant, we are committed to ensuring that members of the Armed Forces community are treated fairly and are not disadvantaged in their civilian careers because of their service.
We welcome applications from veterans, reservists, cadet force adult volunteers, and military spouses/partners, and we actively support flexible and inclusive recruitment practices.
\"As sure as the tide \" - 50 years and counting - delivering outstanding results, on all manner of projects. Customers from around the world rely on our expertise to realise their ambitions.
- Full driving licence valid in the UK.
- Full UK working rights
- Significant management experience within a fast-paced warehouse, logistics or distribution environment.
- Proven people leadership experience, including coaching and development, performance, absence, conduct, capability and employee relations.
- Strong knowledge of warehouse operations, inventory management, customer service and continuous improvement methods.
- Commercial experience managing budgets, labour costs, operational expenditure and productivity against financial targets.
- Clear communication and stakeholder management skills, with the ability to build effective relationships with customers, colleagues and third-party providers.
- Experience of workforce planning, resource allocation and managing demand across shifts or variable workloads.
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