Tenant Move Officer

Lancaster City Council; Lancaster; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A local government organisation is seeking a Tenant Move Coordinator to join their Council Housing team. The successful candidate will assist tenants in accessing housing options, focusing on downsizing and mutual exchanges. Applicants should have knowledge of social housing and possess strong communication and IT skills. This role offers a friendly work environment, training opportunities, and a commitment to health and wellbeing. Additional benefits include generous leave and a local government pension scheme.

Benefits

Generous annual leave allowance

Local Government Pension Scheme

Discounted gym membership

Cycle-to-work scheme

Opportunity to purchase extra time off

Qualifications

• Knowledge of social housing and properties in Lancaster.
• Experience in a customer-focused environment.
• Strong problem-solving attitude.

Responsibilities

• Identify tenants who wish to downsize and guide them through moving.
• Promote mutual exchanges as a housing option.
• Assist tenants with property adverts.

Skills

Customer service

Problem-solving

IT skills

Communication

Education

GCSE Maths and English (Grade C or above)

Tools

Excel

Online databases

Social media

Job description

The Role

Are you pro‑active and customer‑focused with a keen eye for detail? We’re looking for a Tenant Move Coordinator to join our Council Housing team. This is an exciting opportunity to make a real difference by supporting our tenants to access the best housing options available to them.

You will play a key role in promoting the efficient use of the council housing stock, supporting tenants who wish to move, including those looking to downsize, and championing mutual exchange as a viable solution. You must demonstrate a real commitment to providing excellent customer care with a resourceful approach to problem solving.

What You’ll Be Doing

• Proactively identify tenants who are interested in downsizing and guide them through every step of the moving journey.
• Promote and facilitate mutual exchanges as a housing option.
• Maintain and validate applications on the online exchange system.
• Assist tenants with property adverts and advise on standards.
• Organise and assist with supported moves.
• Work creatively to raise awareness of mutual exchange through social media, newsletters and other channels.
• Undertake viewings and sign‑ups throughout the district.

What We’re Looking For

• Knowledge of social housing and social housing properties within the Lancaster district.
• GCSE Maths and English (Grade C or above) or equivalent.
• Previous experience dealing with the public in a busy, customer‑focused environment.
• Excellent IT skills, including use of Excel, databases and social media.
• Strong communication skills and a proactive, problem‑solving attitude.
• Ability to work flexibly, under pressure and as part of a team.

Why join Us

• A friendly, supportive team where your ideas are valued.
• Grow your skills with tailored training and development opportunities.
• Work in an environment that champions health, wellbeing and inclusion.
• Make a genuine impact on the lives of residents.

The successful applicant will be subject to a basic clearance with the Disclosure and Barring Service.

About You

You will identify with our organisational values of Pride, Ownership, Working Together and Ambition.

Standard addition to vacancy adverts

Flexible working friendly – we offer hybrid working, a generous flexi‑time scheme and the opportunity to work with your team to establish working hours that maximise your work‑life balance.

Our Benefits

• Generous annual leave allowance.
• Local Government Pension Scheme.
• A range of employee benefits including discounted gym membership, cycle‑to‑work scheme, the opportunity to purchase extra time off and discounts on days out, activities and retail.
• Lancaster City Council has declared a climate emergency and will work towards reducing carbon emissions to net‑zero by 2030; you will be expected to participate in this effort.
• We are an Investor in People, Forces Friendly employer and an Armed Forces Covenant committed organisation – we welcome applications from defence reserves and other members of the armed forces community.
• We are an inclusive employer and welcome applications from all parts of our community.
• We are a disability‑confident committed employer.

Please note that due to the volume of applications we receive we are unable to update all applicants individually. If you do not receive a response within 2 weeks of the closing date, then your application will unfortunately be unsuccessful in progressing to interview.