Tenant Liaison Officer

Fawkes and Reece; Skelmersdale; On-site; GBP 27,000 - 32,000; Full time

Job summary

A leading social housing firm in Skelmersdale is seeking a Tenant Liaison Officer to support residents during maintenance works. Responsibilities include relationship building, managing a diary, and resolving tenant queries. The ideal candidate will have strong customer service experience, a driving licence, and ideally a CSCS Card. Competitive salary of £27k plus a £3k car allowance offered.

Qualifications

• Strong and stable career in customer service, preferably in Housing or Construction.

Responsibilities

• Develop positive relationships with residents.
• Book appointments and manage diary.
• Act as the main contact for tenant queries.
• Monitor customer complaints and resolve issues.

Skills

Face-to-face customer service

Relationship building

Tools

CSCS Card

Job description

Overview

Reference: SMTLOW_1763464835
Posted: November 18, 2025

Are you a Tenant Liaison Officer looking for a new challenge? We have a position available with a Social Housing Contractor who focus on quality of service and customer care and have great staff retention rates.

My client is a well-established Social Housing Contractor, with an excellent reputation and a strong pipeline of work. They are currently recruiting for a Tenant Liaison Officer to join on a permanent basis to work on planned maintenance schemes to tenanted properties in the Skelmersdale region.

As a Tenant Liaison Officer you will develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will also be responsible for booking in appointments and will manage your own diary.

Responsibilities

• Pre-entry visits and company inductions
• Collect tenancy agreement/approval forms
• Visiting tenants in their homes and advising them on when and what work is being carried out
• Act as the main point of contact and deal with any problems/queries that tenants may have
• Contacting neighbourhood housing associations and establishing working relations with them
• Visiting empty houses that are being refurbished with potential tenants and advising them on completion dates
• Attending and chairing tenant forum meetings to advise tenants of works being carried out
• Monitor customer complaints and resolve any potential issues

The successful candidate must be able to demonstrate a strong and stable career within face-to-face customer service, ideally within Housing or Construction sectors.

Qualifications & Requirements

• Full driving licence with own transport
• Ideally hold a CSCS Card

The salary is £27k plus £3k car allowance and mileage.

How to Apply

To apply for this role, please send your CV to Stephanie at Fawkes & Reece using the link below or call 01204 554 884.

Please note - due to a high volume of applications, if you have not been contacted within 5 working days then please deem your application unsuccessful on this occasion.