Tenancy Team Manager

deverellsmith; Reading; On-site; GBP 45,000 - 55,000; Full time

Job summary

A leading property management company in Reading seeks a Tenancy Team Manager to oversee tenancy operations and enhance customer experience. The role involves leading a team to ensure responsive and professional support throughout the tenancy lifecycle. Strong communication and data analysis skills are essential for this position. This opportunity comes with a competitive salary and additional benefits.

Benefits

Competitive salary

Benefits package

Qualifications

• Experience in team leadership within tenancy or property management.
• Strong communication skills for resident interactions.
• Ability to analyze data and improve service delivery.

Responsibilities

• Oversee the delivery of all tenancy operations.
• Lead a team of Tenancy Managers and Customer Service Coordinators.
• Drive a culture of outstanding customer service across all tenancy touchpoints.

Job description

Job Description

Tenancy Team Manager

Location : Reading

Salary : £45,000 - £55,000 + benefits

I'm partnered with a rapidly growing provider of new-build, single-family rental homes that is quickly becoming one of the UK's largest operators in the sector. Following significant recent portfolio expansion, they are now looking to appoint a Tenancy Team Manager to lead a high-performing tenancy services function and drive exceptional customer experience across the full tenancy lifecycle.

The Role

As Tenancy Team Manager, you will oversee the delivery of all tenancy operations, spanning onboarding, in-tenancy support, compliance, and move-outs. You will lead a team of Tenancy Managers and Customer Service Coordinators, ensuring residents receive responsive, empathetic, and professional support at every stage.

You'll work closely with the Head of Property Management and provide regular updates to senior leadership, using data and insights to improve performance, resolve issues, and enhance service delivery.

Key Responsibilities

Customer Service Leadership

Drive a culture of outstanding customer service across all tenancy touchpoints.

Ensure prompt, clear, and supportive communication with residents.

Take ownership of complex or sensitive tenant i...