Tenancy Sustainment Project Worker

Charity Finance Group; Cambridge; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Pension scheme

Death in service benefit

Free counselling

Job summary

The Charity Finance Group is seeking a Tenancy Sustainment Project Worker in Cambridge. This full-time role focuses on supporting individuals at risk of homelessness by providing outreach and practical assistance in community settings.

As a project worker, you will help clients sustain their tenancies through budgeting support and the development of independent living skills. The position offers a supportive work environment, ongoing training, and various benefits to enhance your professional

Qualifications

• Experience in outreach or support roles in housing or social work.
• Understanding of tenancy rights and responsibilities.
• Ability to assist clients in crisis and build trusting relationships.

Responsibilities

• Provide one-to-one outreach casework support.
• Assist clients with budgeting and financial planning.
• Help clients develop skills for independent living.

Skills

Outreach casework

Independent living skills

Housing advice

Budgeting skills

Community engagement

Job description

# Tenancy Sustainment Project WorkerCHM RecruitCambridge, CB4£28,000 per annumFull TimeEmployeeOffice27 August 2026View more categories* Job Details**Tenancy Sustainment Project Worker Hours of work:** Full-Time, 37.5 per week (5 days per week) **Contract:** 2-year 9-months Fixed Term **Salary:** £28,000 per annum **Location:** Cambridge CB4 or at other locations within Cambridge**About The Employer**This charity works with people who are homeless, at risk of homelessness or with a history of homelessness. They provide services to aid every stage of recovery - from immediate basic welfare needs to long term help in identifying and dealing with the problems which are undermining their stability, and enabling them to engage with education, employment and specialist health services. National statistics rank the numbers of rough sleepers in Cambridge within the highest 20 UK local authorities.The charity is the only day-time service in the city, providing year-round advice and support for homeless or vulnerably housed people. Over the past three decades the organisation has continued to grow and adapt to meet the needs of the homeless community.Their specialist Housing Team provides expert advice and support to help people successfully navigate the search for housing and crucially, support them to sustain life away from the street.**About you and the Role**The **Tenancy Sustainment Project Worker** will provide targeted, practical and relational support to individuals who have recently secured accommodation or who are at risk of losing their tenancy. This is an outreach-focused role, working proactively with people in community settings, partner agencies, drop-ins and other accessible locations to maintain engagement and offer support where it is most appropriate.The role may occasionally involve contact in or around accommodation settings, but this would usually be planned and supported alongside other services where appropriate. The role will focus on preventing repeat homelessness by helping people stabilise their housing, understand and manage the responsibilities of a tenancy, and build the confidence and skills needed for independent living. Working in trusted community settings and in partnership with statutory and voluntary sector services, the postholder will act as a critical bridge between vulnerable individuals and the support systems available to them.**Key Responsibilities*** Provide outreach-based casework and practical tenancy support, working one-to-one with people who have recently moved into accommodation or who are at risk of tenancy breakdown, including proactive engagement in community settings, partner agencies, drop-ins and other accessible locations. Where accommodation-based contact is required, this would usually be planned in advance and supported alongside other services where appropriate.* Support clients with the practical responsibilities of sustaining a tenancy, including rent payments, benefits, income, household bills, budgeting, financial planning, accessing furniture grants, home furnishing schemes and other resources needed to establish a safe and settled home.* Develop clients’ independent living skills and confidence, helping them build routines, manage their home, solve problems, understand tenancy expectations and gain the skills needed to live independently over the longer term.* Provide housing information, homelessness prevention support and advocacy, supporting clients to understand their rights and responsibilities and liaising with landlords, relevant local authorities and local authority housing services where there is a risk of eviction or difficulty navigating housing systems.* Connect clients with wider welfare, specialist and community support, including benefits guidance, financial information, employment and training opportunities, the organisation's wider services, and specialist partners such as legal aid services where appropriate.* Work collaboratively and maintain effective outreach casework practice, building trusted relationships with people experiencing housing crisis, poor mental health or disengagement from services, using proactive and flexible engagement methods to maintain contact, while keeping accurate records and contributing to monitoring the impact of tenancy sustainment support.* To ensure that accurate records are kept, documenting the support services provided to the organisation's service users on Inform. Ensuring that record keeping meets the requirements of internal and external monitoring of outcomes, assisting with reports and deliver impactful case studies to funders.One of the charity's core values is to recognise and reward their staff as their greatest asset. They realise that it's their people who have helped them to become a well-respected charity that helps to make a positive change to homeless people’s lives. They want to continue to deliver excellent, relevant services for the homeless in Cambridge by attracting and retaining talented and motivated people.**If you choose to work with the employer, you will find that they offer:*** Benefits – You will be eligible for benefits and services, including pension scheme, death in service benefit and free counselling and clinical supervision.* A supported work environment – You will receive a comprehensive induction, and you will have a probation period to provide a supportive framework for reviewing your progress and discussing your training and development needs. You will be expected to have developed the skills to fulfil all role requirements within this period. Appropriate objectives will be discussed, agreed and reviewed regularly with your Line Manager so that your performance can be measured against these.* Training – The employer recognises the importance of having a motivated and effective staff team. They offer on-going training to support you in your role.**Closing date:** Thursday 27th August 2026**Interested?****To apply, please click the apply button. You will be taken to a simple CHM Recruit form** where you can find out more information and complete your application by following the instructions.The employer is committed to a proactive approach to equality, which includes supporting and encouraging all underrepresented groups, promoting an inclusive culture and valuing diversity. They make selection decisions based on personal merit and an objective assessment against the criteria required for the post. They do not treat job applicants or members of staff less favourably than one another on the grounds of sex (including gender reassignment), marital or parental status, race, ethnic or national origin, colour, disability (including HIV status), sexual orientation, religion, age or socio-economic factors.No agencies please.Apply on website