Tenancy Relations Officer

Adecco; Croydon; Hybrid; GBP 30,000 - 43,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Adecco are recruiting a Tenancy Relations Officer on behalf of a public sector housing service in South London. The role is hybrid (2-3 days on-site, remainder remote) and pays £22.41 PAYE or £29.72 Umbrella per hour for a 3-month temp contract.

The successful candidate will have strong knowledge of landlord/tenant law, homelessness prevention, and enforcement within the private rented sector. You will protect tenants from unlawful eviction and harassment while supporting residents to sustain

Qualifications

• Strong knowledge of housing legislation including landlord and tenant law and homelessness legislation.
• Experience investigating tenancy-related complaints and managing complex casework.
• Excellent communication, negotiation and customer service skills.
• Ability to gather and assess evidence and make sound decisions.
• Experience working with vulnerable residents and managing sensitive situations.
• Strong organisational skills and ability to handle a demanding workload independently.

Responsibilities

• Investigate complaints of illegal eviction, harassment, unlawful landlord practices, and tenancy-related disputes.
• Provide advice and guidance to tenants, landlords, agents, and partner organisations.
• Manage a varied caseload, carrying out investigations and gathering evidence where necessary.
• Conduct home visits and attend court proceedings as a witness when required.
• Work closely with internal teams and external agencies including landlords, solicitors, police, and housing partners.
• Support homelessness prevention by helping residents remain in or regain access to accommodation.
• Produce reports, correspondence, case records, and legal documentation to a high standard.
• Ensure compliance with relevant housing legislation and best practice.

Skills

Housing legislation knowledge

Investigation of tenancy complaints

Communication & negotiation

Evidence gathering

Working with vulnerable residents

Organisational skills

Job description

Tenancy Relations Officer | Hybrid (2-3 Days per Week, remainder remote) | £22.41 PAYE | £29.72 Umbrella (£31.15 Umbrella from Week 13) | 3-Month Temp Contract | Monday to Friday | 36 Hours per Week

Adecco are currently recruiting for a Tenancy Relations Officer on behalf of a public sector housing service in South London.

This is an excellent opportunity for an experienced housing professional with a strong understanding of landlord and tenant legislation, homelessness prevention, and enforcement within the private rented sector. The successful candidate will play a key role in protecting tenants from unlawful eviction and harassment while supporting residents to sustain their housing.

Key Responsibilities

• Investigate complaints of illegal eviction, harassment, unlawful landlord practices, and tenancy-related disputes.
• Provide advice and guidance to tenants, landlords, agents, and partner organisations.
• Manage a varied caseload, carrying out investigations and gathering evidence where necessary.
• Conduct home visits and attend court proceedings as a witness when required.
• Work closely with internal teams and external agencies including landlords, solicitors, police, and housing partners.
• Support homelessness prevention by helping residents remain in or regain access to accommodation.
• Produce reports, correspondence, case records, and legal documentation to a high standard.
• Ensure compliance with relevant housing legislation and best practice.

Essential Requirements

• Strong knowledge of housing legislation, including landlord and tenant law, homelessness legislation, and the Protection from Eviction Act.
• Experience investigating tenancy-related complaints and managing complex casework.
• Excellent communication, negotiation, and customer service skills.
• Ability to gather and assess evidence and make sound decisions.
• Experience working with vulnerable residents and managing sensitive situations.
• Strong organisational skills with the ability to manage a demanding workload independently.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.