Tenancy Enforcement Manager

Raven Housing Trust; Redhill; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A housing association in Redhill is seeking a Tenancy Enforcement Manager to lead a high-performance team focused on delivering customer-oriented tenancy enforcement services. The role involves managing complex cases, addressing anti-social behavior, and collaborating with other agencies. Candidates should have proven experience with housing law, civil court processes, and strong conflict resolution skills. This position offers a competitive salary and a hybrid working arrangement.

Benefits

Competitive salaries

Flexible working and generous leave

Learning and development opportunities

Enhanced maternity, paternity, and adoption pay

Funded health cash plan

Extensive wellbeing support

Voucher-based recognition scheme

Retail discounts

Qualifications

• Proven knowledge of the Anti-Social Behaviour, Crime and Policing Act 2014.
• Experience managing possessions and injunctions through the civil court process.
• Strong understanding of housing law and tenancy agreements.
• Excellent conflict resolution and de-escalation skills.
• Ability to analyse data and use insights to inform decisions.

Responsibilities

• Lead delivery of Tenancy Enforcement service, managing complex cases.
• Tackle anti-social behavior and tenancy breaches empathetically.
• Work with internal teams and external agencies to improve safety.
• Drive team performance through proactive case management.
• Manage possessions and injunctions through civil court process.

Skills

Knowledge of Anti-Social Behaviour Act 2014

Experience in civil court process

Understanding of housing law

Conflict resolution skills

Data analysis skills

Job description

Full time – 36 hours per week

Hybrid working - expected office days, 2 per week

Job Description - Tenancy Enforcement Manager

Raven is here to make a difference, working as a team to build homes and change lives. We’re also ambitious : a sector-leader in carbon reduction, with commercial ventures and a focus on the future. But it’s not just what we do, it’s how we do it that sets us apart from other organisations and helps us create a great experience for our customers and one another.

Our culture statements form the principles for how we work and what we expect of one another whilst working together as One Raven.

• We Put Customers First in everything we do.
• We will Always Be Curious about how we can do better.
• We work together to Make It Happen.

Want to be part of our community? We’re currently recruiting for a Tenancy Enforcement Manager to join our Tenancy Enforcement team.

What you’ll achieve in the role :

The overall purpose of this role is to lead the delivery of an efficient, high performance, customer-focused Tenancy Enforcement service that robustly but empathetically manages complex and escalated cases triaged from the Housing team.

Key responsibilities include :

• Lead the delivery of an efficient Tenancy Enforcement service, managing complex and escalated cases.
• Tackle anti-social behaviour, tenancy breaches, and lease violations with empathy and professionalism.
• Work collaboratively with internal teams and external agencies to improve community safety.
• Drive team performance through proactive case management and KPI monitoring.
• Extensive working knowledge and experience in managing possessions and injunctions through the civil court process, including case preparation and presentation.

What you’ll bring to Raven :

For this role, we are looking for someone with the following :

• Proven knowledge of the Anti-Social Behaviour, Crime and Policing Act 2014 and related enforcement tools.
• Experience managing possessions and injunctions through the civil court process.
• Strong understanding of housing law and tenancy agreements.
• Excellent conflict resolution and de-escalation skills.
• Ability to analyse data and use insights to inform decisions.
• Please review the job description for full criteria details.

You will also share our values : earning trust by being open and accountable, listening with an open mind, working collaboratively, and caring about making things better.

DBS clearance will be required for this role.

Vacancy Close Date: 2nd December 2025, Interviews will take place on 10th December 2025.

What Raven will offer in return :

To create a great experience for our customers, we need to create a great experience for one another. What Raven offers goes beyond the ordinary, giving you the opportunity to join a community of people who share the same values and are passionate about making a difference.

Our reward package includes :

• Competitive salaries
• Fantastic work / life balance with flexible working and generous leave entitlement
• Strong focus on learning and development, with opportunities to grow your skills and career
• Enhanced maternity, paternity, and adoption pay
• Funded health cash plan
• Extensive wellbeing support
• Voucher-based recognition scheme
• Retail discounts

Raven are focused on creating a diverse and inclusive workplace. We encourage applications form all candidates, including minority ethnics, the LBGTQ+ community, people with disabilities and long-term health conditions, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds.

We will consider applications for part-time working and job sharing; please include this information in your application.

All data collected is anonymous and has zero bearing on your application. If there is we can do to accommodate your specific situation, please let us know at [e-mail] or 0300 123 3399.

As a Disability Confident Committed employer, we run a guaranteed interview scheme for disabled applicants. If you meet the essential criteria listed in the job description for this position and would like to be considered under this scheme, please state this in your application, [e-mail] , or phone us on 0300 123 3399.