Temporary Repairs and Maintenance Scheduler

Home Group Limited; Digswell; Hybrid; GBP 28,000; Full time

Job summary

A leading housing association in the United Kingdom is seeking a full-time role focused on coordinating repairs and maintenance works. The position requires excellent customer service skills and strong organisational abilities, with proficiency in workforce planning systems. This hybrid role allows for both home and office work, offering a competitive salary and benefits package, including generous annual leave and health benefits.

Benefits

25 days annual leave, increasing to 30

Health Cash Plan

Over 800 high street discounts

Generous pension scheme

Opportunities for growth

Qualifications

• Excellent knowledge of scheduling repairs and maintenance activities.
• Strong organisational skills and ability to multitask.
• Excellent customer service to manage changing priorities.

Responsibilities

• Coordinate and schedule repairs and maintenance works.
• Ensure systems have accurate real-time information.
• Make appointments with customers and schedule emergency works.

Skills

Repairs and maintenance knowledge

Organisational skills

Customer service skills

Experience in fast-paced environments

Proficiency in Microsoft Office

Tools

Workforce planning systems

Job description

Responsibilities

• Coordinating and scheduling repairs and maintenance works so our trade operatives know each day what they need to do, where they need to be and have the right materials to complete their jobs.
• Ensuring our systems contain accurate, real‑time information including maintenance works required on customers' homes and highlighting where job volumes exceed available resources so we can take appropriate action.
• Making appointments with customers and scheduling emergency works.

Providing excellent customer service and helping to change customers' lives for the better while working with a top 10 Great Place to Work Employer.

Qualifications & Experience

• Excellent knowledge of repairs and maintenance activities for trades, with experience in scheduling repairs and maintenance activities such as responsive, planned and cyclical work programmes.
• Strong organisational and planning skills, attention to detail, ability to meet deadlines and multitask.
• Excellent customer service skills to manage changing priorities.
• Experience working in a fast‑paced Repairs and Maintenance team using workforce planning systems.
• Proficient with Microsoft Office and workforce planning systems; able to use technology for scheduling and collaborating with colleagues.

Employment Conditions

Fixed term until September 2026, full time (37.5 hours per week). This is a hybrid role: you will work from home as well as our office in Welwyn Garden City for at least two days per week.

Salary: £27,500 per year plus benefits.

Benefits

• 25 days annual leave (increasing to 30), plus the option to buy 5 more days, a "me day" and volunteer time off.
• Health Cash Plan (saving you up to £1,140 per annum) covering dental, optical, prescriptions, alternative therapies and more.
• Over 800 high street discounts on groceries, holidays and days out.
• Generous pension scheme with life insurance of 3 × salary.
• We are Investors in People Platinum and a Great Place to Work, ranking 10th best in the UK for wellbeing.
• Opportunities for growth – you can grow with us when ready for your next career step.

About Us

We celebrate diversity and are Disability Confident, offering interviews to applicants with disabilities who meet our minimum criteria.

Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support everyone to be their best.

We want all colleagues to be who they truly are here and make Home Group a great place to work.

Explore our benefits in detail on our website.