Temporary Housing Complaints Investigator

Express Recruitment; Kirkby-in-Ashfield; On-site; GBP 60,000 - 80,000; Full time

Job summary

A recruitment agency is seeking a Temporary Housing Complaints Investigator in Kirkby in Ashfield. This role involves investigating housing complaints, ensuring they are handled efficiently and in line with procedures. Ideal candidates will have experience in social housing. The position is temporary for approximately 12 months, with a salary up to £25.00 per hour.

Qualifications

• An awareness of the Housing Ombudsman Service’s Complaint Handling Code (preferred).
• Strong attention to detail.

Responsibilities

• Collate and review information relating to housing complaints.
• Acknowledging complaints in writing in a timely and professional manner.
• Supporting with the drafting of complaint responses and investigation notes.
• Ensuring all complaints are managed in line with relevant policies, procedures, and statutory guidance.
• Maintaining accurate and up-to-date records of all complaints and investigations.

Skills

Experience of handling complaints within a social housing environment

Good analytical, written and IT skills

Excellent communication and organisational skills

Proactive, professional approach to resolving complex issues

Job description

Temporary Housing Complaints Investigator

Location:

c£25 / per hour D.O.E

Posted:

1 day ago

Category:

Deadline:

November 7, 2026

Express Recruitment are seeking a dedicated and detail-oriented Temporary Housing Complaints Investigator to join their Local Authority team, they’s based at Kirkby in Ashfield, supporting the investigation and resolution of complaints across a variety of housing service areas.

The successful candidate will play a vital role in ensuring that all complaints are handled fairly, efficiently and in line with the Housing Ombudsman Service’s Complaint Handling Code and the Council’s own procedures.

This is an excellent opportunity for someone with experience in the social housing sector who is passionate about improving services and achieving positive outcomes for residents, and is looking to start a new role immediately.

• Collate and review information relating to housing complaints
• Acknowledging complaints in writing in a timely and professional manner
• Supporting with the drafting of complaint responses and investigation notes
• Ensuring all complaints are managed in line with relevant policies, procedures, and statutory guidance
• Supporting the preparation of complaint information for submission to the Housing Ombudsman Service
• Assisting with the implementation of learning outcomes, recommendations and orders arising from complaint investigations
• Maintaining accurate and up-to-date records of all complaints and investigation

Skills & Experience

• An awareness of the Housing Ombudsman Service’s Complaint Handling Code (preferred)
• Experience of handling complaints within a social housing environment
• Good analytical, written and IT skills
• A proactive, professional approach to resolving complex issues
• Excellent communication and organisational skills with strong attention to detail

About Express Recruitment

Express Recruitment has been offering exceptional recruitment solutions across the East Midlands since 1987, “exceeding expectations every time” of over 267,000 candidates.

We supply a diverse range of sectors including Engineering, Technology, Professional Services, Languages, Sales & Marketing, Call Centres, Commercial, Manufacturing, Local Authority, NHS, Education and Voluntary organisations. Find all of our current vacancies on https://bit.ly/3IaEnI7

Not quite found the right role for you yet? Let us do the scrolling for you! Your search for a new role has never been so easy, just fill in our contact form on https://bit.ly/3NHa9NR or give us a call on 0115 924 0010 and we will do the rest for you.

Vacancy Summary

Location: Kirkby in Ashfield (Office-based)

Hours: Monday to Friday, shifts between 8am – 5pm

Contract: Temporary for approx. 12 months, potential to extend or become permanent

Salary: Up to £25.00 per hour D.O.E

Unfortunately, we are unable to contact all candidates due to the large volume of applications we receive. If you have not heard from a consultant within the next three days, please assume that you have not been successful on this occasion. Please do not hesitate to apply for other suitable roles in the future.

This vacancy is being advertised on behalf of Express Recruitment Ltd. The services advertised by Express Recruitment Ltd. are those of an Employment Agency.