Temporary Document administrator in Dorking

Office Angels; Dorking; On-site; GBP 60,000 - 80,000; Full time

Job summary

A recruitment agency is seeking a Temporary Document Administrator to handle sorting and managing customer-related documentation in Dorking. This role requires strong IT skills and attention to detail, with responsibilities including indexing files and preparing outgoing communications. The position is office-based with a Monday to Friday schedule from 9 AM to 5 PM, starting mid-end of January 2026 for six months. Ideal candidates will have a GCSE in Maths and English and relevant administrative experience.

Qualifications

• Strong IT literacy, particularly with Microsoft Outlook, SharePoint, and Teams.
• Relevant administrative experience, preferably in financial services or insurance.
• Exceptional attention to detail and a commitment to quality work.

Responsibilities

• Sorting and scanning incoming post related to customer inquiries.
• Indexing digital files to ensure seamless record-keeping.
• Preparing and posting outgoing letters and claim packs.
• Sending batch letters securely via encrypted email.
• Generating payment requests for the Cashiers department.

Skills

IT literacy with Microsoft Office Suite

Attention to detail

Administrative experience

Education

GCSE (Grade C or above) in Maths and English

Job description

Job Title: Temporary Document Administrator

Location: Dorking

Remuneration: £13.00 - £15.00 per hour

Contract Details: Temporary (6 months)

Responsibilities

• Sorting and scanning incoming post related to customer inquiries, ensuring accuracy in matching scanned items to relevant customer files.
• Indexing digital files from various business areas to ensure seamless record-keeping.
• Preparing and posting outgoing letters and claim packs, adhering to correct procedures for different letter types.
• Sending batch letters securely to external customers via encrypted email.
• Generating and authorising payment requests for the Cashiers department.
• Responding promptly to internal customer requests and inquiries while meeting service level agreements.
• Staying updated on process changes and ensuring compliance with policies and procedures.
• Building effective relationships with internal stakeholders to promote efficiency.
• Completing mandatory compliance training and adhering to information security and data protection regulations.
• Participating in quarterly performance conversations and demonstrating a growth mindset.
• Reporting any suspected information security weaknesses to the Information Security Officer.
• Understanding and highlighting improvement opportunities regarding Conduct Risk and Customer Fairness as they relate to the role.
• Upholding the organisation's Code of Conduct and values.

Required Knowledge and Skills

• A Grade C or above in GCSE (or equivalent) in Maths and English.
• Strong IT literacy, particularly with the Microsoft Office Suite (Outlook, SharePoint, Teams).
• The ability to operate IT equipment, including scanners and printers.
• Relevant administrative experience, preferably in financial services or insurance.
• Exceptional attention to detail and a commitment to quality work.

Additional Information

• This role is fully office-based in Dorking, with a working pattern of Monday to Friday, 9 AM to 5 PM.
• Due to the isolated location, you will need to drive or use the companies shuttle bus from Dorking train station.
• The contract starts mid-end of January 2026 for 6 months.

If you are a detail-oriented individual with a passion for providing excellent administrative support in a compliance-focused environment, we would love to hear from you! Apply now and take the next step in your career journey!

Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.