Temporary Day Concierge

Property Management Recruitment; Basingstoke; On-site; GBP 22,000 - 30,000; Full time

Job summary

A property management firm based in Basingstoke is seeking a professional to provide excellent customer service and maintain a secure environment for residents. Responsibilities include greeting residents, verifying visitors, conducting security checks, and ensuring communal areas are tidy. The ideal candidate must excel in multitasking and prioritizing tasks in high-pressure situations. This position requires strong communication skills and the ability to address resident concerns effectively.

Responsibilities

• Deliver excellent customer service to all residents.
• Greet all residents professionally and courteously.
• Proactively anticipate resident's needs.
• Aid and engage with all guests / residents and colleagues within the development.
• Act as an ambassador for the company.
• Ability to multi-task and prioritize in a high-pressure environment.
• Verify all visitors, suppliers, and contractors.
• Maintain a secure and safe environment through guest verification.
• Conduct security checks and maintain CCTV system.
• Carry out regular building checks and report maintenance needs.
• Adhere to health and safety procedures.
• Keep communal areas clean and presentable.
• Report incidents, problems, or complaints promptly.
• Follow up on guest/resident concerns or complaints.

Job description

Responsibilities

• Deliver excellent customer service to all residents.
• Greet all residents professionally and courteously.
• Proactively anticipate resident's needs.
• Aid and engage with all guests / residents and colleagues within the development.
• Always act as an ambassador for the company.
• Ability to multi-task, effectively prioritise and execute tasks in a high-pressure environment and timely manner.
• Verify all visitors, suppliers, and contractors.
• Maintain a secure and safe environment for all residents by undertaking guest verification, securing elevator access, conducting security checks throughout the building, and undertaking a period review of the CCTV system.
• Carry out regular building checks and log / report any maintenance that is required through the correct channels.
• Adhere to health and safety, fire, and bomb threat procedures. Report anything which causes concern to staff or residents to the appropriate authority.
• Understand and be aware of your Departmental Standard Operating Procedures and always adhere to these.
• Ensure the communal areas are always kept clean, tidy, and presentable.
• Report any incidents, problems, or complaints to the appropriate manager promptly.
• Dealing with guests / residents' concerns or complaints, including a follow-up in person or writing.

Complete the am / pm / overnight operational reports and handover and report any...