Temporary Day and Night Concierge

FPMR Ltd; City Of London; On-site; GBP 20,000 - 30,000; Full time

Job summary

A luxury property management company in the City of London seeks a Customer Service Associate to provide exceptional service to residents and guests. Responsibilities include maintaining security, conducting building checks, and ensuring the highest level of cleanliness and presentation. Previous experience in residential or 5-star hotels is preferred, along with strong communication skills.

Qualifications

• Experience in Residential or 5* Hotels is essential.
• Strong written and verbal communication skills in English.
• Immaculate presentation and reliability required.

Responsibilities

• Deliver excellent customer service to all residents.
• Conduct security checks and verify all visitors.
• Maintain cleanliness and report maintenance issues.

Skills

Customer service excellence

Strong communication

Reliability

Multi-tasking

Attention to detail

Job description

Main duties:

• Deliver excellent customer service to all residents.
• Greet all residents professionally and courteously.
• Proactively anticipate resident's needs.
• Aid and engage with all guests/residents and colleagues within the development.
• Always act as an ambassador for the company.
• Ability to multi-task, effectively prioritise and execute tasks in a high-pressure environment and timely manner.
• Verify all visitors, suppliers and contractors.
• Maintain a secure and safe environment for all residents by undertaking guest verification, securing elevator access, conducting security checks throughout the building, and undertaking period review of CCTV system.
• Carry out regular building checks and log/report any maintenance that is required through the correct channels.
• Adhere to health and safety, fire, and bomb threat procedures. Report anything which causes concern to staff or residents to the appropriate authority.
• Understand and be aware of your Departmental Standard Operating Procedures and always adhere to these.
• Ensure the communal areas are always kept clean, tidy, and presentable.
• Report any incidents, problems, or complaints to the appropriate manager in a timely manner.
• Dealing with guests/residents' concerns or complaints, to include a follow up in person or in writing.
• Complete the am/pm/overnight operational reports and handover and report any operational issues.
• Assist with Move In's/Move Out's.

Requirements:

• Experience in Residential or 5* Hotels.
• Reliable and timekeeping.
• Immaculate presentation.
• Strong written and verbal communication skills in English.
• Have excellent communication skills.
• Experience in the highest level of customer service.
• Be able to demonstrate initiative.

The successful candidate must be able to provide excellent references and be willing to undergo full vetting checks.