Temporary Customer Support Advisor

Allen Associates; Cumnor; On-site; GBP 60,000 - 80,000; Full time

Job summary

A forward-thinking organisation in Cumnor is seeking a Temporary Customer Support Advisor to provide excellent customer service. The successful candidate will handle enquiries and manage calls while maintaining accurate data records. Full-time hours are offered in a supportive team environment. This role requires proven customer service experience, excellent organisational skills, and quick adaptability to changing needs. Ideal for someone passionate about enhancing their skills in a collaborative workspace.

Qualifications

• Proven experience in a commercial Customer Service post.
• Strong data management and analysis skills, with a working knowledge of Excel.
• Excellent organisational skills and attention to detail.

Responsibilities

• Responding to enquiries via the telephone and email.
• Explaining the benefits and procedures associated with the service.
• Managing inbound and outbound calls.

Skills

Customer Service Experience

Data Management Skills

Organisational Skills

Attention to Detail

Confident Telephone Manner

MS Office Proficiency

Tools

Excel

Data Management Tools

Job description

Are you passionate about delivering excellent customer service and eager to develop your skills in a welcoming and professional environment?

This is a fantastic opportunity to join a forward‑thinking organisation on an ongoing basis. As a Temporary Customer Support Advisor, you will play a key role in supporting customers, providing clear information, and resolving enquiries.

If you thrive on engaging with customers in a telephone based role, this could be the perfect fit for you.

Please note, this is a full‑time, temporary position paid on a weekly PAYE basis, and it will require a quick start. Lengthy notice periods therefore cannot be accommodated.

Temporary Customer Support Advisor Responsibilities

• Responding to enquiries via the telephone and email.
• Explaining the benefits and procedures associated with service, supporting onboarding effectively.
• Managing inbound and outbound calls, ensuring timely follow‑up.
• Updating internal databases and registers.
• Using data management tools to track interactions and update records accurately.
• Maintaining high levels of accuracy in all communication and data entry.

Temporary Customer Support Advisor Rewards

Full‑time hours of 37.5 hours per week, working from 9am to 5.30pm with an unpaid lunch break.

Supportive team environment, encouraging collaboration and problem‑solving.

The Company

Since its establishment, the company has expanded rapidly, working across multiple sectors and regions. They prioritise service, innovation, and building strong relationships with clients and partners.

Temporary Customer Support Advisor Experience Essentials

• Proven experience in a commercial Customer Service post; able to work to targets and KPIs effectively.
• Strong data management and analysis skills, with a working knowledge of Excel.
• Excellent organisational skills and attention to detail.
• Articulate communicator with confident telephone manner and interpersonal skills.
• Ability to adapt quickly to changing business needs and priorities.
• Good working knowledge of MS Office applications.

Location

Based in West Oxford, the role offers on site parking.