Temporary Customer Services Administrator

Office Angels; City Of London; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading recruitment agency in the UK is looking for a proactive Temporary Customer Services Administrator. In this role, you will engage with customers, process applications, and support service improvement initiatives. Ideal candidates will have a strong customer service background, excellent communication skills, and proficiency in Microsoft Office. This position offers a competitive hourly rate with a Monday to Friday work schedule.

Qualifications

• Strong customer service background is essential.
• Excellent communication skills to handle pressure.
• Proficiency in MS Office applications required.

Responsibilities

• Engage with customers to provide product information.
• Process new business applications and transfers.
• Maintain detailed records and assist with team initiatives.

Skills

Customer service background

Excellent communication skills

Attention to detail

Time management

Proficiency in MS Office

Job description

Temporary Customer Services Administrator - Orpington

🌟 Join Our Clients Team as a Customer Services Assistant! 🌟

Are you a proactive and customer-focused individual looking to make a difference? Our client, a leading specialist in financial products, is seeking an enthusiastic individual to join their team in Orpington.

Position Details

• Contract Type: Temporary
• Hourly Rate: From £13
• Hours: 9am-5pm
• Days: Monday - Friday

Key Responsibilities

As a Customer Services Assistant, you will play a vital role in achieving financial and non-financial targets. Your tasks will include:

• Engaging with customers and prospects to provide product information and support through the application process
• Building relationships with customers, answering queries, and addressing new product and renewal inquiries
• Processing new business applications and ISA transfers while ensuring timelines and quality standards are met
• Handling inbound and outbound calls with accuracy and professionalism
• Maintaining detailed records through data input and scanning of correspondence
• Collaborating with the Field Team to enhance knowledge of the Police affinity group
• Assisting with service improvement initiatives and any additional duties assigned by the Chief Executive Officer

What We're Looking For

To thrive in this role, you should possess:

• A strong customer service background
• Excellent communication skills, with the ability to remain calm under pressure
• Strong attention to detail and proficiency in MS Office
• A results-driven mindset with excellent time management skills
• The ability to adapt to fluctuations in workload and work effectively as part of a team

Key Soft Skills/Behaviours

• Customer-focused with a keen understanding of their needs
• A self-starter who is forward-thinking and organised
• Good interpersonal skills to support both customers and colleagues
• Passionate, positive, reliable, and enthusiastic
• Ability to use initiative and influence effectively

How to Apply

If you're excited about this opportunity, please submit your application today! ✉️

Alternatively email your CV to [e-mail].

Let's make a difference together! 💼✨

Office Angels Equal Opportunity Statement

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.