Temporary Customer Service Advisor

Alexander Mae (Bristol); Basingstoke; On-site; GBP 20,000 - 25,000; Full time

Job summary

A dedicated recruitment agency is seeking an experienced customer service professional for a temporary contract in Basingstoke. In this role, you will manage arrears cases, proactively contacting clients to reach payment agreements. The ideal candidate should possess strong communication and problem-solving skills, thrive in a supportive team environment, and be adept at managing customer relationships effectively. This position offers a chance to contribute to service excellence while working closely with management.

Qualifications

• Experience in customer service, ideally in managing arrears.
• Strong communication skills to interact with clients effectively.

Responsibilities

• Monitor and manage arrears cases proactively.
• Take ownership of higher-risk cases and seek guidance from management.
• Identify and rectify administrative errors in arrears.

Skills

Confident communication

Problem-solving

Job description

The Company

A company that truly value their staff and believe that the people they employ are the reason for their success! It is a fun, open plan environment that is based in Basingstoke, a company who are focused on service delivery and service excellence.

The Job

On behalf of our client we are seeking an experienced customer service individual on a temporary 6 month contract. This role is supporting their early arrears team and to speak with the client (business to business) to see if they are able to resolve the arrears.

Are you a confident communicator who thrives on solving problems and getting results? This role could be for you.

What this role involves

• Proactively monitor and manage arrears cases, reaching out to customers by phone, email, or letter to secure payment or agree realistic repayment commitments.
• Take ownership of larger or higher-risk cases, keeping your line manager informed and seeking guidance where needed.
• Identify and correct arrears caused by administrative errors, and flag any recurring issues so they can be resolved at the root.

Work closely with management to resolve arrears linked to partner ac...