Temporary Customer Service Administrator

Michael Page (UK); Southampton; On-site; GBP 20,000 - 25,000; Full time

Job summary

A small-sized organization in Southampton is seeking a customer service professional for a full-time office-based role. Responsibilities include responding to customer enquiries, managing orders, and ensuring service quality. The ideal candidate has strong communication skills and a proactive customer-focused attitude. This is a temporary position with opportunities to enhance your skills in customer service and business support.

Benefits

Temporary position with opportunity to gain valuable experience

Supportive and professional working environment

Opportunities to enhance skills in customer service

Qualifications

• Previous experience in a customer service or administrative role.
• Strong communication and interpersonal skills.
• Proficiency in using standard office software and systems.
• Ability to manage multiple tasks and prioritise effectively.
• Customer-focused attitude with commitment to delivering excellent service.

Responsibilities

• Respond to customer enquiries promptly and professionally via phone, email, or other communication channels.
• Process and manage customer orders accurately within the required timeframes.
• Provide clear and effective communication to customers regarding products, services, and delivery updates.
• Collaborate with internal teams to ensure customer needs are met efficiently.
• Maintain accurate records of customer interactions and transactions.
• Handle customer complaints with care, ensuring a positive resolution.
• Monitor and report on customer feedback to improve service quality.
• Support administrative tasks within the secretarial and business support department as required.

Skills

Customer service skills

Communication skills

Problem-solving

Attention to detail

Tools

Standard office software

Job description

• Must be available to start immediately in a full time office based role.
• Must be process driven and possess great customer service skills.

About Our Client

The company is a small-sized organisation, committed to delivering excellent service and maintaining high standards in its operations. They pride themselves on a supportive work environment and a focus on customer satisfaction

Job Description

• Respond to customer enquiries promptly and professionally via phone, email, or other communication channels.
• Process and manage customer orders accurately within the required timeframes.
• Provide clear and effective communication to customers regarding products, services, and delivery updates.
• Collaborate with internal teams to ensure customer needs are met efficiently.
• Maintain accurate records of customer interactions and transactions.
• Handle customer complaints with care, ensuring a positive resolution.
• Monitor and report on customer feedback to improve service quality.
• Support administrative tasks within the secretarial and business support department as required.

The Successful Applicant

A successful Customer Service professional should have:

• Previous experience in a customer service or administrative role.
• Strong communication and interpersonal skills.
• Proficiency in using standard office software and systems.
• A proactive approach to problem-solving and attention to detail.
• The ability to manage multiple tasks and prioritise effectively.
• A customer-focused attitude with a commitment to delivering excellent service.

What's on Offer

• A temporary position with the opportunity to gain valuable experience.
• A supportive and professional working environment in Southampton.
• Opportunities to enhance your skills in customer service and business support.