Temporary Customer Service Administrator

Michael Page; England; On-site; GBP 20,000 - 25,000; Part time

Job summary

A recruitment agency is seeking a dedicated Customer Service professional for a temporary position in Southampton. The role focuses on providing exceptional support, ensuring customer satisfaction, and effective service delivery. Ideal candidates will have strong communication skills, previous experience in customer service, and a customer-focused attitude. This opportunity offers valuable experience within a supportive working environment.

Benefits

Supportive working environment

Opportunities to enhance skills in customer service

Qualifications

• Previous experience in a customer service or administrative role.
• Strong communication and interpersonal skills.
• Proficiency in using standard office software and systems.
• A proactive approach to problem-solving and attention to detail.
• The ability to manage multiple tasks and prioritise effectively.
• A customer-focused attitude with a commitment to delivering excellent service.

Responsibilities

• Respond to customer enquiries promptly and professionally.
• Process and manage customer orders accurately.
• Provide clear communication regarding products and services.
• Collaborate with internal teams for customer needs.
• Maintain accurate records of customer interactions.
• Handle customer complaints ensuring positive resolution.
• Monitor customer feedback to improve service quality.
• Support administrative tasks as required.

Skills

Strong communication skills

Interpersonal skills

Proficiency in standard office software

Problem-solving attitude

Attention to detail

Ability to manage multiple tasks

Customer-focused attitude

Job description

We are seeking a dedicated Customer Service professional to join our team in Southampton on a temporary basis. The role involves providing exceptional support, ensuring customer satisfaction and efficient service delivery.

Client Details

The company is a small‑sized organisation, committed to delivering excellent service and maintaining high standards in its operations. They pride themselves on a supportive work environment and a focus on customer satisfaction.

Description

• Respond to customer enquiries promptly and professionally via phone, email, or other communication channels.
• Process and manage customer orders accurately within the required timeframes.
• Provide clear and effective communication to customers regarding products, services, and delivery updates.
• Collaborate with internal teams to ensure customer needs are met efficiently.
• Maintain accurate records of customer interactions and transactions.
• Handle customer complaints with care, ensuring a positive resolution.
• Monitor and report on customer feedback to improve service quality.
• Support administrative tasks within the secretarial and business support department as required.

Profile

A successful Customer Service professional should have:

• Previous experience in a customer service or administrative role.
• Strong communication and interpersonal skills.
• Proficiency in using standard office software and systems.
• A proactive approach to problem‑solving and attention to detail.
• The ability to manage multiple tasks and prioritise effectively.
• A customer‑focused attitude with a commitment to delivering excellent service.

Job Offer

• A temporary position with the opportunity to gain valuable experience.
• A supportive and professional working environment in Southampton.
• Opportunities to enhance your skills in customer service and business support.