Temporary Customer Helpdesk Coordinator

Michael Page; Preston; On-site; GBP 40,000 - 60,000; Part time

Job summary

A medium-sized organisation in the energy sector is seeking a Temporary Customer Helpdesk Coordinator in Preston. The role involves managing service schedules, communicating effectively with customers, and providing exceptional service. Candidates should have a background in customer service and strong communication skills. This position offers a competitive hourly rate and the possibility of becoming permanent.

Benefits

Competitive hourly rate & weekly pay

Free on-site parking

Qualifications

• Experience in a customer service or helpdesk role required.
• Ability to communicate effectively with customers.
• Familiarity with computer systems and CRM software.

Responsibilities

• Manage and coordinate service schedules efficiently.
• Communicate with customers to confirm appointments.
• Resolve scheduling conflicts.

Skills

Strong communication skills

Customer service experience

Proficiency in CRM software

Ability to manage multiple tasks

Attention to detail

Job description

Are you a skilled communicator with a passion for delivering exceptional customer service? This temporary role as a Customer Helpdesk Coordinator in the energy & natural resources industry offers an exciting opportunity to support customers efficiently and effectively.

Client Details

The company is a medium-sized organisation operating within the energy & natural resources sector. They are committed to providing top-tier services and ensuring customer satisfaction through their dedicated customer service team.

Description

• Manage and coordinate service schedules efficiently to meet customer requirements.
• Communicate with customers to confirm service appointments and address any scheduling queries.
• Scheduling engineers workload.
• Collaborate with internal teams to ensure smooth scheduling and resource allocation.
• Track and update scheduling information in the system accurately and in a timely manner.
• Resolve scheduling conflicts and elevate issues when necessary.
• Provide outstanding customer service while handling enquiries professionally.
• Maintain clear and effective communication with field teams to ensure service delivery.
• Contribute to process improvements and suggest ways to enhance scheduling efficiency.

Profile

A successful Temporary Customer Helpdesk Coordinator should have:

• Previous experience in a customer service or helpdesk role.
• Strong communication skills, both written and verbal.
• Proficiency in using computer systems and customer relationship management (CRM) software.
• An ability to manage multiple tasks and prioritise effectively under pressure.
• A keen eye for detail and accuracy in data entry and communication.
• Knowledge of the energy & natural resources industry is advantageous but not essential.

Please note we are not able to accept applications of candidates who have notice to serve.

Job Offer

• Temp to perm opportunity.
• Competitive hourly rate & weekly pay.
• Free on-site parking.