Temporary Customer Helpdesk Coordinator

Utility Collections Ltd; Preston; On-site; GBP 27,000 - 29,000; Full time

Job summary

A leading Energy company in Preston is looking for a Temporary Customer Service Scheduler. You will manage service schedules, communicate with customers, and work closely with internal teams. Ideal candidates have experience in customer service and strong communication skills. The position offers a salary range of £27,000 to £28,500, with Monday to Friday working hours and full training provided.

Benefits

Full training

24 days annual leave + Bank Holidays

Qualifications

• Previous experience in a customer service or helpdesk role.
• Strong communication skills, both written and verbal.
• Ability to manage multiple tasks and prioritise effectively.

Responsibilities

• Manage and coordinate service schedules to meet customer requirements.
• Communicate with customers to confirm service appointments.
• Track and update scheduling information in the system accurately.

Skills

Customer service experience

Strong communication skills

Proficiency in CRM software

Ability to manage multiple tasks

Attention to detail

Job description

Temporary Customer Service Scheduler joining our Energy & Natural Resources team.

Responsibilities

• Manage and coordinate service schedules efficiently to meet customer requirements.
• Communicate with customers to confirm service appointments and address any scheduling queries.
• Schedule engineers’ workload.
• Collaborate with internal teams to ensure smooth scheduling and resource allocation.
• Track and update scheduling information in the system accurately and in a timely manner.
• Resolve scheduling conflicts and escale issues when necessary.
• Provide outstanding customer service while handling enquiries professionally.
• Maintain clear and effective communication with field teams to ensure service delivery.
• Contribute to process improvements and suggest ways to enhance scheduling efficiency.
• You will be at the forefront of our sales process, actively engaging with potential clients to generate high-quality business leads. Your primary responsibility will be to initiate outbound calls, introduce our products...

Qualifications

• Previous experience in a customer service or helpdesk role.
• Strong communication skills, both written and verbal.
• Proficiency in using computer systems and customer relationship management (CRM) software.
• Ability to manage multiple tasks and prioritise effectively under pressure.
• A keen eye for detail and accuracy in data entry and communication.
• Knowledge of the energy & natural resources industry is advantageous but not essential.

Location: Customer Service Advisor Poulton-le-Fylde, FY6 8JX (office based)

Salary: £27,000 to £28,500

Working hours: Monday to Friday 9am - 5pm. 24 days annual leave + Bank Holidays.

What's in it for you? Full training and ongoing d...