Temporary Client Success & Order Support Coordinator

Ingram Content Group; Wolverton; On-site; GBP 20,000 - 25,000; Full time

Job summary

A multinational publishing services company in Wolverton is looking for a Temporary Client Services Coordinator to join their team. You will be responsible for managing customer orders and inquiries, processing telephone orders, and ensuring service level agreements are met. Candidates should have customer service experience and GCSEs in English and Maths. The role offers a dynamic work environment and various benefits.

Benefits

Life Assurance

Company Pension Scheme

Company Sick Pay Scheme

Continuous Professional Development

Free onsite parking

Free Hot drinks

Service Awards

Qualifications

• 1 year of customer/client services experience.
• Competent with Microsoft Suite.

Responsibilities

• Respond to orders and enquiries from clients and customers.
• Process telephone orders accurately within the in-house database.
• Select delivery methods based on customers' requirements.
• Liaise with other departments for problematic orders.
• Provide accurate information regarding titles, stock, and returns.
• Ensure service level agreements with clients are met.

Skills

Customer service experience

Communication skills

Microsoft Suite (Excel, Access, Word, Outlook)

Education

Pass in English and Maths GCSE or Functional Skills English and Maths

Job description

A multinational publishing services company in Wolverton is looking for a Temporary Client Services Coordinator to join their team. You will be responsible for managing customer orders and inquiries, processing telephone orders, and ensuring service level agreements are met. Candidates should have customer service experience and GCSEs in English and Maths. The role offers a dynamic work environment and various benefits.