Temporary Client Services Executive (Indigo Lune)

LOUNGE; Metropolitan Borough of Solihull; Hybrid; GBP 20,000 - 25,000; Full time

Job summary

A vibrant jewellery start-up is seeking a Temporary Client Services Executive in Solihull, Birmingham. You will coordinate returns and exchanges while providing a personal and professional customer service. Ideal candidates are passionate about customer experience and jewellery, with experience in fashion. Confidence in technology and excellent written communication skills are essential. This role offers a unique opportunity to impact a growing brand on its mission to stand out in the jewellery industry.

Qualifications

• Experience in fashion is preferred.
• Extremely confident with technology and computer literate.
• Ability to communicate professionally with good grammar.

Responsibilities

• Co-ordinate returns and exchanges with customers.
• Manage simple monetary responsibilities for returns.
• Provide excellent customer service.
• Perform additional admin tasks as required.

Skills

Customer experience

Technology literacy

Attention to detail

Multitasking

Writing professional communications

Knowledge of consumer behaviour

Passion for Jewellery

Job description

Temporary Client Services Executive (Indigo Lune)

Start date: Monday 24th November – End date: Friday 13th February 2026 – Location: Solihull, Birmingham

Shifts

This role would be working 4 out of 5 days from our HQ in Solihull, Birmingham with the option to work from home on Tuesday’s once training has been completed.

About Indigo Lune

The Indigo Lune team is growing! Indigo Lune is Lounge’s sister brand and an exciting start-up making waves in the jewellery world. Vibrant, dynamic, and fast-growing, we’re on a mission to become a leading name in the industry. From statement rings and chic necklaces to elegant bracelets and unique hand chains, we pride ourselves on crafting jewellery that truly stands out. As a smaller, closely-knit team, Indigo Lune offers a unique opportunity to make a real impact and help shape the future of the brand.

What you will do at Indigo Lune

• Co-ordinate returns and exchanges, liaising with customers to ensure they are happy with the service and the process is easy and quick
• Simple monetary responsibilities for returns and exchange management
• Look after and offer a personal and professional customer service to any incoming queries around sizing, stock, brand etc.
• Additional admin to meet any requirements of the business on a day to day basis

We would love it if you

• Are passionate about customer experience, with a desire to learn, grow and succeed.
• Have experience in fashion.
• Have a fine eye for detail and are a great multitasker.
• Are extremely confident with technology and are computer literate.
• Are extremely confident in writing professional communications with good grammar and on-brand terminology for Lounge.
• Have knowledge around consumer behaviour.
• Are passionate about Jewellery!