Temporary ASB Officer

Together Housing; Darwen; Hybrid; GBP 35,000 - 36,000; Full time

Job summary

A large housing association in England seeks a Temporary ASB Officer to improve community safety and tackle anti-social behaviour. Responsibilities include investigating complaints, managing cases, and collaborating with partner agencies. The ideal candidate should have strong communication skills, a customer-focused attitude, and knowledge in tenancy dispute solutions. This role offers a permanent salary equivalent to £35,229 per annum and the opportunity for three days of remote work each week.

Benefits

Permanent salary equivalent to £35,229 per annum

Flexible work schedule with remote options

Award-winning employee benefits

Qualifications

• Full UK Driving Licence and access to a vehicle with business insurance.
• Experience working directly with the public in challenging situations.
• Ability to draft clear, professional letters and reports.

Responsibilities

• Investigate complaints related to anti-social behaviour.
• Provide remedies and solutions for tenancy-related issues.
• Develop partnerships with external agencies for better outcomes.

Skills

Strong communication skills

Problem-solving

Team collaboration

Customer-focused outlook

Knowledge of tenancy dispute solutions

Self-motivation and initiative

Job description

Job description: Join our team as a Temporary ASB Officer in Lancashire region for an exhilarating opportunity to improve community safety and tackle anti‑social behaviour. In this role you will investigate complaints, handle casework, implement legal actions, and provide support to residents. Collaborating with customers and partner agencies you will address tenancy matters, prepare legal documents, represent cases in court, and encourage active community participation.

Overview: Together Housing Group is one of the largest housing associations in the North of England, managing over 38,000 homes. We are a non‑profit organisation, meaning any money we make is invested back into the company for the benefit of our residents and local communities.

Diversity & Inclusion: As an organisation we are committed to having a Diverse and Inclusive workforce. We would therefore welcome applications from candidates with any of the nine protected characteristics. We are also proud to be a Disability Confident employer.

We’d like to mention that this is a temporary role with an immediate start, so get ready to jump in!

Key Responsibilities

• Investigate Complaints: Handle complaints related to anti‑social behaviour and tenancy enforcement in line with the organisation’s policies and procedures.
• Apply Remedies and Solutions: Utilise a variety of approaches to provide sustainable solutions to cases of anti‑social behaviour and tenancy‑related issues.
• Stay Informed on Legislation and Policies: Keep up‑to‑date on relevant laws and policies affecting anti‑social behaviour and tenancy matters, and identify opportunities to refer cases to relevant agencies while ensuring timely follow‑up and feedback.
• Take Ownership of Cases: Manage cases responsibly and within agreed timelines, progressing them to resolution. This includes interviewing witnesses, conducting thorough investigations, collecting evidence, preparing cases for court, and supporting victims and witnesses throughout the legal process.
• Build Partnerships: Develop and maintain proactive partnerships with external agencies, including the police, to enhance the effectiveness of the anti‑social behaviour service. Engage in joint operations where required.
• Assist in Programme Development: Contribute to initiatives aimed at managing anti‑social behaviour and promoting good citizenship, demonstrating a commitment to early intervention and creative approaches to achieve swift resolutions and avoid legal action where possible.
• Maintain Accurate Records: Ensure case files are accurately maintained and up‑to‑date, including the use of any required computerised systems. Provide clear written case reports, respond to formal enquiries, and produce reports and statistical information as needed.
• Act as a Professional Witness: Serve as a professional witness, when necessary, and make attempts to witness incidents of anti‑social behaviour both during and outside normal office hours.

We are looking for someone who has…

• A Full UK Driving Licence and Access to a Vehicle with Business Insurance
• Strong Communication Skills and a Positive, Can‑Do Attitude, with experience in working directly with the public in challenging and complex situations, such as handling complaints and addressing anti‑social behaviour concerns.
• Self‑Motivation and Initiative: Capable of working independently as well as collaborating effectively within a team.
• Knowledge of Tenancy Dispute Solutions and Anti‑Social Behaviour Management, understanding the range of options available to address these issues effectively.
• Customer‑Focused Outlook, with a dedication to delivering high‑quality service and maintaining a professional, supportive approach in all interactions.
• Strong Written Communication Skills, with the ability to draft clear, professional letters and reports.

Benefits

• Permanent salary equivalent £35,229 per annum
• You will work a total of 37 hours per week, approximately 3 days per week will be spent working in the office or out in the community, days will be designated for remote work from home.
• To explore the full range of our award‑winning benefits, please click on the link and ensure that you review all that we have to offer – Employee Benefits Link.

THG reserves the right to close this vacancy early if sufficient numbers of applicants are received. Therefore, please apply without delay!

Please ensure you fully answer the questions on the application form.

Due to the nature of the role involving work with vulnerable members of society, this post is subject to a Basic Criminal Disclosure, which will be carried out when a conditional offer is made.