Temporary Accommodation Team Leader

Ackerman Pierce Ltd; Greater London; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A housing services company is seeking an experienced Temporary Accommodation Team Leader to oversee a team delivering services in London. You will ensure compliance with housing regulations and provide high-quality customer care. The ideal candidate has strong knowledge of housing laws, management experience, and excellent communication skills. This is an interim role for 3-6 months with hybrid working options.

Qualifications

• Strong knowledge of Part VII Housing Act 1996, especially S.188 and S.193.
• Proven experience managing staff in a housing or temporary accommodation service.
• Skilled in complaint handling, service improvement, and quality assurance.

Responsibilities

• Lead and manage a team, including Temporary Accommodation Complaint Officers and Property Inspectors.
• Conduct reviews and assessments of accommodation suitability.
• Handle and resolve complaints and complex customer issues.

Skills

Knowledge of Part VII Housing Act 1996

Managing staff in housing service

Complaint handling

Service improvement

Leadership skills

Job description

Overview

Job Title: Temporary Accommodation Team Leader (Interim, 3-6 months). Location: London / Hybrid. Contract: Interim / Fixed Term (3-6 months).

About the Role: We are looking for an experienced Temporary Accommodation Team Leader to manage and motivate a team delivering high-quality housing services under Part VII of the Housing Act 1996. You will oversee the operational delivery of our Temporary Accommodation (TA) service, ensuring properties are suitable, standards are met, and residents receive excellent customer care.

Responsibilities

• Lead and manage a team, including: 2 x Temporary Accommodation Complaint Officers; 2 x TA Review Officers (Suitability Reviews); 3 x TA Property Inspectors.
• Conduct and oversee reviews and assessments of accommodation suitability under Part VII Housing Act 1996.
• Handle and resolve complaints, Members' enquiries, and complex customer issues effectively.
• Monitor contractor and provider compliance, ensuring quality standards are maintained.
• Deliver exceptional customer service to residents while improving service outcomes and efficiency.

About You

• Strong knowledge of Part VII Housing Act 1996, especially S.188 and S.193.
• Proven experience managing staff in a housing or temporary accommodation service.
• Skilled in complaint handling, service improvement, and quality assurance.
• Excellent communication, collaboration, and leadership skills.
• Able to hit the ground running and deliver results within 3-6 months.

Apply

If you're passionate about delivering high-quality housing services and supporting vulnerable residents, we'd love to hear from you.