Temporary Accommodation / Support Officer

Huntress - Maidstone; England; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A local authority in Kent is seeking a Temporary Accommodation Management Support Officer to manage housing needs for residents in temporary accommodation. This hybrid role requires prior experience in housing management and strong communication skills. If you are committed to supporting vulnerable residents, this is an excellent opportunity with a supportive team environment.

Benefits

Hybrid working arrangement

Supportive team environment

Opportunity for career development in housing services

Qualifications

• Previous experience in housing management, homelessness services, or tenancy support is essential.
• Ability to manage a busy caseload with strong organisational skills.
• Good working knowledge of housing law and homelessness legislation is desirable.

Responsibilities

• Manage day-to-day housing needs for residents in temporary accommodation.
• Coordinate property inspections and ensure safety compliance.
• Support residents with advice to help sustain their accommodation.

Skills

Communication skills

Problem-solving skills

Organisational skills

Empathetic approach

Job description

Overview

Temporary Accommodation Management Support Officer – Location: Medway (Hybrid). Contract: 3 month temporary contract - possibility of extension. Pay: £13 - £18 an hour.

We\'re working with a local authority in Kent looking for an experienced Temporary Accommodation Management Support Officer to join their housing team. This is an excellent opportunity for someone with strong people skills and a background in housing, tenancy or customer support to make a real difference in the community.

Responsibilities

• Manage day-to-day housing needs for residents living in temporary accommodation.
• Coordinate property inspections, maintenance and repairs to ensure homes are safe and compliant.
• Support residents with advice and guidance to help them sustain their accommodation and move into permanent housing.
• Liaise with contractors, maintenance teams and internal departments to resolve property or tenancy issues quickly.
• Respond to tenancy-related concerns, including complaints and anti-social behaviour, in a fair and professional way.
• Maintain accurate case notes, tenancy records and reports.
• Work collaboratively with partner agencies, such as social services and the police, to support vulnerable residents and promote safeguarding.

Qualifications

• Previous experience in housing management, homelessness services, or tenancy support (essential).
• Excellent communication and problem-solving skills.
• Strong organisational skills and the ability to manage a busy caseload.
• Empathetic and customer-focused approach.
• Good working knowledge of housing law and homelessness legislation (desirable).

Why Apply

• Hybrid working arrangement (office and home-based).
• Supportive team environment.
• Opportunity to gain valuable local authority experience and develop your career in housing services.
• If you are interested in the role, please apply with your CV now!

Legal / Equal Opportunity

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK