Temporary Accommodation Stock Manager

R&R Housing; England; On-site; GBP 40,000 - 60,000; Full time

Job summary

A local council housing authority in England is seeking a Stock Operations Manager to oversee the development and management of its temporary accommodation portfolio. The role involves leading housing management and income recovery efforts, ensuring compliance with relevant legislation, and driving strategy and performance improvements. Candidates must have significant experience in housing management, income recovery, and strong financial management skills. A relevant degree or professional qualification is essential for this position.

Qualifications

• Significant experience of housing management and income recovery at a strategic level.
• Comprehensive knowledge of landlord and tenant legislation.
• Proven capability in designing bespoke housing management services.

Responsibilities

• Oversee the development and management of temporary accommodation portfolio.
• Lead housing management and income recovery through significant change.
• Drive continuous improvement and manage financial and strategic performance.

Skills

Housing management

Income recovery

Financial management

Customer service delivery

Education

Relevant degree or professional qualification

Job description

This senior role oversees the development and management of the Council’s temporary accommodation portfolio, ensuring effective supply, allocation, and compliance with statutory duties.

You will lead housing management and income recovery through significant change, driving strategy, performance improvement, and responses to new legislation and standards.

As Stock Operations Manager, you will lead a high-performing team, drive continuous improvement, manage financial and strategic performance, and work collaboratively across internal and external partners.

Strictly Essential Requirements

• Significant experience of housing management and income recovery at a strategic level, including full oversight of rental income, arrears management, property management with a range of providers, and the procurement of accommodation for homeless households.
• Comprehensive, up-to-date knowledge of legislation including Landlord and Tenant Law, Family and Immigration Law, welfare and housing benefits, the Children Act, Community Care Act, and relevant case law relating to duties owed to homeless households.
• Proven capability in designing and delivering bespoke housing management services, undertaking research and consultation, and managing complex cases, including legal proceedings.
• Strong financial management and business planning skills, with demonstrable experience in monitoring, evaluating, and reporting on cost effectiveness and service performance.
• Experience working in high-pressure environments with the general public, delivering responsive and accessible customer services to diverse communities.
• Thorough understanding of procurement processes, contract management, and the use of database and workflow systems.
• A relevant degree or professional qualification, or substantial equivalent experience within the field.

Please note : Only candidates who fully meet all the above essential criteria will be shortlisted.