Temp to Perm Customer Service Advisor

Express Recruitment; Annesley; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A recruitment agency is seeking Customer Service Advisors to join their team in Annesley. The ideal candidates will possess a polite and professional telephone manner and the ability to prioritize workloads. This role is hybrid with a mix of home and office work, requiring availability for various shifts from Monday to Friday and occasional Saturday mornings. The role offers a competitive pay of £12.50 per hour with potential for benefits once permanent.

Benefits

24 days annual leave plus bank holidays

Bespoke healthcare scheme

Regular salary reviews

Qualifications

• Polite and professional telephone manner essential.
• Able to prioritise workloads effectively.
• Fast and accurate data entry skills required.

Responsibilities

• Answer inbound telephone calls, emails and live chat queries.
• Process customer orders within a timely manner, ensuring accuracy.
• Discuss customer requirements and provide advice and guidance.
• Provide information to customers about the service.
• Update a bespoke customer database with confidential information.

Skills

Previous customer service experience

Polite and professional telephone manner

Able to prioritise workloads

Fast and accurate data entry skills

Job description

Express Recruitment are delighted to help a successful and growing business with the recruitment of Customer Service Advisors to join their friendly and welcoming team in Annesley. The ideal candidate will have previous customer service experience however this is not essential. What is essential is having the ability to make customers feel listened to and be able to effectively resolve problems.

Due to the location of the role, a driving licence with access to your own vehicle is essential.

The role has working hours Monday to Friday with shifts of 8am‑4pm, 9am‑5pm, 10am‑6pm or 12pm‑8pm. The later shift is 12pm‑8pm allowing work from home. The role is hybrid working with 2 days per week from home and 3 days from the office. New starters spend the first couple of weeks training full time from the office on the earlier shift pattern. There is a requirement to work 1 in 4 Saturday mornings, which will also be from home.

When the role goes permanent there is a great range of benefits, including 24 days annual leave plus bank holidays, bespoke healthcare scheme and regular salary reviews.

Key Responsibilities

• Answer inbound telephone calls, emails and live chat queries
• Process customer orders within a timely manner, ensuring accuracy
• Discuss customer requirements, provide advice and guidance
• Provide information to customers about the service
• Update a bespoke customer database with confidential information

Skills & Experience

• Previous customer service experience preferred
• Polite and professional telephone manner essential
• Able to prioritise workloads
• Fast and accurate data entry skills

About Express Recruitment

Express Recruitment has been offering exceptional recruitment solutions across the East Midlands since 1987, “exceeding expectations every time” of over 267,000 candidates.

Work Details

Hours: Monday to Friday, Shift Based

Salary: £12.50 per hour D.O.E + holiday pay

Location: Annesley, Nottinghamshire

Job Type: Temp to Perm