Temp Resident Liaison Officer

Future plc; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A well-known contractor is seeking a Resident Liaison Officer for a temporary role in Tower Hamlets. The position involves acting as the main contact for residents, resolving complaints, collecting feedback, and ensuring work satisfaction on a kitchen and bathroom refurbishment project. Strong communication and complaint resolution skills are essential. The role runs until mid-late March.

Qualifications

• Strong communication skills to effectively liaise with residents and project staff.
• Experience in complaint resolution and reporting.
• Ability to analyze feedback and improve services.

Responsibilities

• Act as the main point of contact for residents.
• Address and resolve complaints from residents.
• Collect and analyze resident feedback.

Job description

Future Build Recruitment is currently searching for a Resident Liaison Officer to work for established contractor on a Kitchen & Bathroom refurbishment contract in Tower Hamlets for a prominent housing association. The role is temprary for the duration of the project which is running until mid-late March. Brief duties:

• Liaison: Act as the main point of contact for residents, answering questions and resolving issues by liaising with other project staff, contractors, and consultants as needed.
• Complaint resolution: Address and resolve complaints, disputes, and concerns from residents, and maintain records of all complaints and their resolution.
• Feedback collection: Collect, record, and analyze resident feedback through surveys or direct interaction to ensure satisfaction and to identify areas for service improvement.
• Resident support: Assist residents with needs and queries, facilitate appointments for further work, and ensure work is completed to their satisfaction.
• Reporting: Create and maintain accurate records of resident interactions and prepare reports for management, including attending project meetings.
• Coordination: Help coordinate access arrangements for properties and support social value initiatives related to the project