Temp Life Science - Customer Experience Advisor

Office Angels; City Of London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading employment agency is seeking a Temp Life Science Customer Experience Advisor to enhance customer service for a well-known pharmaceutical organisation. The role requires a Life Science graduate with strong customer service skills and knowledge of Microsoft Excel. Responsibilities include managing enquiry channels and ensuring high customer experience standards. This position offers hybrid working arrangements based in Canary Wharf.

Benefits

Weekly pay every Friday

Up to 29 days annual leave

Access to free eye-care vouchers

FREE access to online LinkedIn Learning courses

Qualifications

• Life Science graduate with customer service experience.
• Proven knowledge of Microsoft Excel.

Responsibilities

• Responsible for the day-to-day operation of the client's enquiry contact channels.
• Support day-to-day operation of contact channels (e.g., telephone and emails).
• Ensure excellent standards of customer experience.

Skills

Customer service experience

Strong knowledge of Microsoft Excel

Education

Relevant Life Science degree

Job description

Temp Life Science Customer Experience Advisor

Our client is a well-established pharmaceutical organisation who enhance and improve the health of millions of people every day and are looking for help with a project.

This exciting role could be an ideal role for a Life Science graduate who has Customer service experience. The successful candidate will have a relevant Life Science background and degree with a strong knowledge of Microsoft Excel.

Hybrid working (8 days per month in Office) | Offices based in Canary Wharf | £14.20ph | 37 hours per week (Monday to Friday) | 6 months temporary

An amazing benefits package includes:

• Weekly pay every Friday
• Easy timesheet accessibility with mobile support
• Up to 29 days annual leave
• Perks at work and discount schemes for all major retailers and over 150 high street stores
• Access to free eye-care vouchers and discounts towards glasses for VDU purposes
• Access to well-being platforms
• FREE access to online LinkedIn Learning courses, there are 1000's of courses and videos available to enhance your learning and skillset, everything from Microsoft systems to soft skills such as delivering great Customer Service
• Temp of the Month awards
• Dedicated consultant to support your job search and offer expert interview tips

Duties of the role:

• Responsible for the day-to-day operation and delivery of the client's main enquiry contact channels and services
• Support day-to-day operation of contact channels (e.g., telephone and emails)
• Support with enquiries including library and scientific information retrieval services, research support & literary searches
• Ensuring excellent standards of customer experience are in place and maintained for both internal and external customers
• Answering and resolving queries at first contact where possible, providing a clear rationale to the customer as to why first-time resolution cannot be provided and explaining the next steps, if required.
• Logging and monitoring all enquiries via the Portal in line with procedure
• Following up on outstanding enquiries awaiting a response and to elevate where required

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Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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