Temp Call Centre Advisor | Customer Care, Office-Based

Pertemps Redditch Commercial; Alcester; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading recruitment agency is seeking a Call Centre Advisor for a temporary position in Alcester. This role involves answering calls, gathering information, and maintaining high customer service standards. Ideal candidates will have strong communication skills and a confident telephone manner. Previous experience in call centres is beneficial but not essential. The contract runs from December 15th to the end of January, with full-time hours from Monday to Friday, 8:30 am to 5:30 pm.

Qualifications

• Excellent communication skills to interact with customers.
• Ability to identify the nature of calls for proper direction.
• Reliability to commit to the contract duration.

Responsibilities

• Answer incoming calls professionally and friendly.
• Gather accurate information from callers.
• Record call details efficiently.
• Provide appropriate signposting for misdirected calls.
• Maintain high levels of customer service.
• Collaborate with colleagues for smoother operations.

Skills

Strong communication and listening skills

Confident telephone manner

Ability to work in a fast-paced environment

Good attention to detail and accuracy

Job description

A leading recruitment agency is seeking a Call Centre Advisor for a temporary position in Alcester. This role involves answering calls, gathering information, and maintaining high customer service standards. Ideal candidates will have strong communication skills and a confident telephone manner. Previous experience in call centres is beneficial but not essential. The contract runs from December 15th to the end of January, with full-time hours from Monday to Friday, 8:30 am to 5:30 pm.